May 2003


Open Access

My Supplier's Capability Is What?

by Pylipow, Peter E.

One fine day at Skyko Industries, Brett, the commodity manager, approached Gail, the manufacturing manager, about a cost savings opportunity....


Use CMI Certification to Achieve Strategic Initiatives

by Ewing, Doug; Heinrich, George

Smith Tool Co. in Ponca City, Oklahoma incorporated ASQ’s certified mechanical inspector (CMI) certification into its strategic plan because it wanted to strengthen its self-inspection program. Self-inspection results in real-time feedback and...


Augmented Ruggedness Testing to Prevent Failures

by Anderson, Mark J.

Ruggedness testing, a form of design of experiments (DOE), can prevent failures in the processing and use of products by challenging the process, product, or method, then revealing how inputs change as variables fluctuate over ranges encountered during...


ASQ Section and Student Branch Spark Conference

by O’Donoghue, Michael

One feature of the ASQ section 205 support of a small ASQ student branch at Broome Community College in Binghamton, New York is an invitation to Broome alumni to apply for the international visitor fellowship sponsored by the section and the Cooperative...


From Good to Great

by Freed, Jann; Seymour, Daniel

In his book "Good to Great," Jim Collins noted that good is the enemy of great. Central College in Pella, Iowa is a "good" college that faces the challenge of how to become a great institution. Central found its agent for change in David Roe, whose...


How to Speak the Language of Senior Management

by George, Stephen

Quality professionals and senior management have a serious communication problem. To get around the “Fix it. Don’t bother me with the details” mindset of management, quality professionals need to align what they do with what’s...


Quality Web Watch

QUALITY IN EDUCATION www.wmich.edu/evalctr/jc/JC-Home.htm The Joint Committee on Standards for Educational Evaluation has developed three standards, each dealing with a different element of educational evaluation. SUPPLY CHAIN MANAGEMENT www.leanscm.net T...



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