April 2003


Open Access

Lean and Six Sigma -- A One-Two Punch

by Smith, Bonnie

To keep profits growing in these days of flat revenues, manufacturers are paying more attention to the advice of Poor Richard (a.k.a. Benjamin Franklin): A penny saved is a penny earned....


Open Access

Create a Lean, Mean Machine

by Alukal, George

"Lean" has been defined as a systematic approach to identifying and eliminating waste through continuous improvement. Lean focuses on value added flow of resources from the customer’s point of view. To compete in today’s economy a company must...


Open Access

Rx for Excellence

by Daniels, Susan E.

SSM Health Care (SSMHC), the first healthcare winner of the Malcolm Baldrige Award, has been showing the world that a focus on continuous improvement can help the ailing healthcare sector. SSMHC operates as a private, not-for-profit system that owns,...


Open Access

Better Supply Chains with Baldrige

by Vokurka, Robert J.; Lummus, Rhonda R.

Demand for customized products with shorter life cycles requires companies to develop supply chain management concepts to help them maintain competitive advantages. The traditional competitive model that favored mass production has give way to a model...


Open Access

ASQ News

An ASQ Health Care Division Run for Health, sponsored by the Juran Institute, has been added to the Annual Quality Congress (AQC) May 19-20 in Kansas City, MO. ASQ members and other stakeholders are invited to engage in ongoing dialogue about the future d...


Quality Web Watch

An online library of books and articles, industry news, job postings, an SME bookstore and information on SME tradeshows and publications are among the features available to nonmembers. ORGANIZATIONS www.aqp.org The Association for Quality and Participati...



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