October 2002


Open Access

A Quality Major

by Sinn, John W.


The doctorate in technology management program offered by the School of Technology at Indiana State University is unique because it is a consortium of seven universities, with ISU being the degree issuing institution. The program provides...


Simple Quality for Smaller Organizations

by Townsend, Pat; Gebhardt, Joan

Involving everyone in an organization in a sustainable quality process requires that management understand that the process is both simple and difficult. Paul Revere Insurance Group and UICI Insurance Company each began their quality efforts with the...


Big Results With Less

by Nystuen, Tamara

Recent world events have put pressure on companies involved in security-related technologies and systems to rapidly increase their production. Garrett Metal Detectors was able to respond to a 300 percent increase in orders for its handheld and...


ISO/TS 16949 the Clear Choice for Automotive Suppliers

by Lupo, Christian

Automotive suppliers may find it necessary to register their quality systems to different specifications and requirements in order to gain access to world markets or to solidify their positions in regional markets. Several major U.S. car manufacturers...


How to Achieve Operational Excellence

by Bigelow, Madeline

Quality improvement systems can contribute to operational improvements, but they cannot eliminate operational costs arising from deviations and nonconformances caused by human error. In order to grow in today's competitive business environment,...


A Global Approach to ISO 9000

by Mercier, David J.

The implementation of quality management standards across multiple sites within an organization presents unique challenges. Johnson Controls' Government Systems and Services (GSS) changed its ISO 9000 approach and turned it into a model system for its...


College and University Programs in Quality

by Johnson, Corinne, Compiler

A list is provided of more than 100 colleges and universities offering courses, programs, and degrees in quality related fields. The list is both alphabetical and geographical and indicates the type of institution and certificates or degrees offered....


Evaluating Higher Education Programs in Quality

by Aft, Larry

The mechanism is now in place to determine whether specific quality degree programs meet any standards. Specialized accreditation examines specific programs of study to determine whether graduates are prepared to enter a profession. The Accreditation...


Quality and Economics: Five Key Issues

by Brust, Peter J.; Gryna, Frank M.

Insufficient attention has been paid to the importance of quality as a factor in determining the state of the economy, yet improvements in product quality can be a catalyst in the betterment of national economies and the lives of people. Five economic...


Open Access

ASQ News

ASQ activities: Was on the technical committee that founded ASQ's Government Division and was a member of the former Public Sector Network executive committee; presented at the 2000 Annual Quality Congress and wrote several articles for the Government Div...


Open Access

A Thing of the Past?

by Collier, David A.; Goldstein, Susan Meyer; Wilson, Darryl D.

The Malcolm Baldrige National Quality Award (MBNQA), the most widely adopted framework for an interdisciplinary approach to total quality management and organizational performance, has evolved from the original model in 1988 to the 1992 model and the...


Quality Web Watch

The site also contains information on the criteria and processes for the President's Quality Award as well as a pdf copy of the President's Management Agenda, on which the award is based. Its website offers information on QCA membership, events and awards...



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