April 2002


Open Access

From Quality to Business Success

by Taormina, Tom


Quality professionals have made little progress in communicating how to convert quality tools and methods into a foundation for sound business management. The model "quality as a profit center (QPC)" makes the case that every facet of a quality...


Quality From the Inside Out

by Wuagneux, Dianna

Organizations know that improving quality of life (QOL) on the job relates to organizational success. Current literature, lacking any information on group behavior, fails to identify the two key factors of self-challenge and relationship building as...


The Power Behind Consumer Buying and Productivity

by Feigenbaum, A.V.

Quality has been crucial to the consumer buying and productivity that kept the U.S. economy going during recent economically difficult months. Some of the country's leading companies have developed a new appreciation for one of quality's most basic...


Column: Statistics Roundtable: Variation in SPC

by Mason, Robert L.; Young, John C.

The ultimate goal of univariate SPC is to eliminate all sources of special cause variation in a process. Unfortunately, special cause variation is often process inherent and in many cases not removable by simple adjustments. One way to handle the...


ISO 9000:2000 Experiences: First Results Are In

by Liebesman, Sanford; Mroz, James

Results from a product support initiative (PSI) measuring the experiences of organizations using the ISO 9001:2000 quality management system standard will enable the International Organization for Standardization's Technical Committee 176 to determine...


Column: Emerging Sectors: ISO 9001:2000 Meets Quality Challenges

by Keller, Stefan

Background investigation firm is first in industry to achieve new standard

When Vertical Screen of Southampton, PA, a pre-employment background screening company, began creating new divisions and hiring additional employees, it became apparent a formal system was needed to provide quality information...


A Chip Maker's Unique Improvement Approach

by Norton, Fred

CANDOS, the continuous improvement process at Advanced Micro Devices Inc. (AMD), is an acronym derived from a series of steps: Clearing, Arrangement, Neatness, Discipline, Ongoing improvement, and Safety. Its principles of maintaining a safe and...


Open Access

ASQ News

They will discuss Six Sigma and the analysis of financial risks and the relationships of Six Sigma to the businesses in the Quality Progress Q-100 portfolio (see "Bull or Bear? Frank Caplan-- founding editor of Quality Engineering and editor-in-chief sinc...


Quality Web Watch

CONFORMITY ASSESSMENT www.conformityassessment.org The European Organization for Conformity Assessment supports this site. www.piqc.com.pk The Pakistan Institute of Quality Control's Web site is an organization of consultants, faculty and trainers. ORGANI...


Open Access

Bull or Bear?

by George, Stephen

Shareholder value improves as quality improves, yet while we may intuitively know that quality pays, there is no substitute for solid data. In 1988 mutual fund manager Jack Robinson decided to invest in companies that were using total quality management...


Open Access

Column: World View: Excellence Ireland's National Symbol of Quality

by Clarke, Tony

The redeveloped Q-Mark is both a symbol of quality and a brand recognition tool

Ireland's Q-Mark has been designed with the European Foundation for Quality Management (EFQM) excellence model in mind and goes a long way in successfully satisfying the processes element of that model.

While the Q-Mark is...



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