October 2001


Open Access

Costs of Trust for E-Business

by Daughtrey, Taz

With the spread of e-business, organizations face a two-fold dilemma: how to reassure customers they can safely share personal information, and how to minimize the risk the data might be falsified or subsequently compromised....


Philip B. Crosby's Mark on Quality

by Johnson, Kristen

Philip B. Crosby, who died this summer from esophageal cancer, changed everything about the way Americans work. He is credited with enforcing the message "Do things right the first time" and introducing the concept of striving for zero defects. After a...


Column: World View: Environmental Quality Improvement At Netherlands Chemical Company

by Stolwijk, Jan

ISO 14001 led to changes that helped reduce energy consumption and identify problems in toxic waste emissions

DSBG-Broomchemie had been certified to ISO 9002 (the certificate was later changed to ISO 9001) since 1991. Because the Netherlands have some of the strictest environmental regulations in the world, it became vital that the plant...


Expect the Unexpected

by Kissinger, Bruce; Foster, S. Thomas Jr.

The Idaho State Department of Water Resources (IDWR), whose mission is to provide oversight for the management of water within the state of Idaho, recently converted its Cobol based ADABAS database system to an structured query language (SQL) server...


Why Quality Gets an 'F'

by Hoyer, R. W.

Despite much media attention focused on the recent Ford-Firestone product failures, there has been very little public discussion among quality professionals linking quality to the deaths and injuries that are the consequence of these failures....


Demystifying ISO 9001:2000 (Part 2)

by Ketola, Jeanne; Roberts, Kathy

Three sections of the new ISO 9001:2000 standard, not examined in Part I of this article, are reviewed. Section 6.1 covers provision of resources, section 6.3, infrastructure, and section 6.4, work environment. Section 6.1 requires an organization to...


Column: Statistics Roundtable: Inferences on Percentage Changes

by Gunst, Richard F.

The interest in percentage changes can arise when percentage changes are more easily discussed with management than absolute changes are, when such changes are more meaningfully interpreted than absolute changes or when regulatory requirements are...


Open Access

ASQ News

Blanton Godfrey was recently named founding editor of ASQ's Six Sigma Forum Magazine, a new quarterly publication. The Six Sigma Forum Magazine will be the flagship publication of ASQ's new Six Sigma Forum (/sixsigma/). RAB offers four grades of certifica...


Quality Web Watch

www.smrp.org The Society for Maintenance and Reliability Professionals (SMRP) is devoted to promoting maintenance and reliability education for people, production and quality processes. QUALITY GURUS www.barringer1.com/drbob-bio.htm A complete biography o...


Open Access

Column: Emerging Sectors: Linking Strategic and Quality Plans

by Leggitt, Mark S.; Anderson, Rhonda

Baldrige assessment helps a Connecticut hospital overcome barriers to success, meet challenges and play on its strengths

The results were impressive when Hartford Hospital in Connecticut used a Baldrige assessment to guide it through improvement efforts. In the mid-1990s, the 845-bed urban teaching institution was going through major change and challenge. A new...



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