August 2001


Open Access

ISO 9001 Without Tears

by Wright, Tony

A quality management system patterned on ISO 9001:2000 doesn't have to be difficult to implement and manage. The standard can be reduced to one relatively short manual containing procedures that are never longer than a single page. To do this, the quality...


The Game of Statistics

by Bennett, Jay M.

At the conclusion of the 2000 World Series, sportswriters looked at the data and selected Yankee shortstop Derek Jeter as the most valuable player (MVP). Performance in baseball is generally gauged by a set of multivariate data, so it's hard to argue...


Annual Quality Awards Listing

by Johnson, Corinne N., Compiler

The annual resource guide is provided for automotive, government, international, national, regional, and state quality related awards and award programs. Awards are organized by type, the award's name and sponsor, criteria, contact information, and...


Big League Quality

by Jacques, March Laree

Hillerich & Bradsby Co. (H&B) has been producing the renown Louisville Slugger baseball bats for more than a century, first from wood, and more recently from aluminum. Today the firm manufactures bats and hockey sticks in six plants in the United States...


Column: Worldview: Quality Management Challenges In Romania

by Dragulanescu, Nicolae-George

Modern quality principles and a quality award lead to spectacular results at a few companies

Like other former communist countries, Romania today faces two main challenges: the transition to democracy, a free market economy and an information society as well as integration into Western European and Euro-Atlantic...


A Quality Swing With Ping

by Driescher, Robert T.

When John A. Solheim took over the reins of golf equipment maker Ping, he set out to find an established way to measure how the company was conducting business against an internationally accepted standard. Solheim and his management team evaluated four...


Quality Web Watch

MEASUREMENT AND TESTING www.nist.gov/traceability The National Institute of Standards and Technology (NIST) has a Web site devoted to measurement traceability--whether the results of a specific measurement can be related to accepted international or natio...


Open Access

ASQ News

For conference or exhibitor registration information, call Tom Trbovich, conference chair, at 210-522-3145, or John Dew, conference technical program chair, at 205-348-9831, or visit www.asq-eed.org/conferences/natlconf2001.htm. Quality professionals hol...


Open Access

10 Steps to a Baldrige Award Application

by Russo, C. W. Russ

Organizations participating in quality award programs based on the Malcolm Baldrige National Quality Award (MBNQA) criteria are discovering that writing a Baldrige application is a valuable self-assessment benchmark process and a relatively inexpensive...



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