April 2001


Open Access

Can Quality Concepts and Tools Fix the U.S. Election Process?

by Schussler, Howard R.

Five months after the presidential election the true impact of election process errors and the importance of continuous improvement to the process is still becoming apparent. While media attention focused on Florida, the problem is far more widespread....


Using QFD to Construct a Higher Education Curriculum

by Bier, Ian D.; Cornesky, Robert

This article describes how a science based, holistic health institution employed quality function deployment (QFD) techniques to construct a curriculum that would meet the requirements of institutional and program accreditation boards, and to ensure...


Column: Standards Outlook: ISO 9001 and Regulatory Compliance In the Medical Device Industry

by Tsiakals; Joe

Lack of attention to quality systems can result in hefty fines and indirect costs for federally-regulated industries such as the medical devices industry. Regulatory considerations are identified under the ISO 9001:2000 clauses for scope and management...


Column: Emerging Sectors: Help Wanted: One Statistician Consultant

by Strasser, Sandra; Hall, M.D., Thomas R.

Porter Memorial Hospital is a mid-size hospital in Northwest Indiana, operating at about 275 beds. In 1996, the Board of Trustees found a need for statistical advice, particularly in the analysis of performance indicators measured over time. Its search...


Excellence in Our Communities

by Kennedy, Bob; Murphy, Eamonn

While manufacturing and large organizations have long made use of models and standards of quality excellence, it is shown in this article that a community can also benefit from using these techniques. The authors propose a five-module excellence model...


Quality Tools Largely Absent From Nation's Newsrooms

by Maguire, Miles

In 1990 Arthur O. Sulzberger Jr., soon to become the publisher of the New York Times, set out to remake the newspaper based on the philosophy of W. Edwards Deming. Senior editors rejected Deming's approach, however, and a decade later it's clear his...


How Well Does Your Reward System Support TQM?

by Allen, Richard S.; Kilmann, Ralph H.

Many organizations' attempts to implement a total quality management (TQM) program fail because they are reluctant to make changes to their reward practices in support of TQM. Traditional reward systems focus on individual performance and do little to...


Column: World View: How to find the correct balance between standardization and differentiation.

by Conti, Tito

For system and management standards such as the ISO 9000 series, even more than for product standards, a correct balance between standardization and differentiation is important for the benefit of the free market. The value added by having a standard -...


Column: Career Corner: Who is responsible for your career?

by Westcott, Russ

Plans and actions that distinguish the quality professional of the future:Environmental scanningVision and mission statementsGoals and objectivesAction plansImplement plans, monitor progress and reward accomplishment....


Help Wanted: One Statistician Consultant

by Strasser, Sandra; Hall, Thomas R., M.D.;

Hospital needed analysis of performance indicators

As the relationship between the committee and the consultant developed, the consultant took on special projects first from the committee and then from hospital administration. Expanded role Porter Memorial Hospital expanded the consultant's educational ro...


Quality Web Watch

A Singapore National University team is working on a project that compares national quality awards worldwide, including the way they address various management styles and business cultures. The site's resources include information on the development of th...


Open Access

ASQ News

"I saw this as an exciting opportunity to lead a project of great interest to ASQ divisions not typically involved in ASQ certifications," Hartman explains. Information on Six Sigma and ASQ's Six Sigma offerings is available from the Society in CD-ROM for...


How To Find the Correct Balance Between Standardization and Differentiation

by Conti, Tito A.

No generalized quality model can fit all organizational needs

I believe, in fact, that for these standards, even more than for product standards, a correct balance between standardization and differentiation is important for the benefit of the free market. Success led ISO 9000 to break down the barriers separating c...



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