September 2000


A New Way to Teach University Introductory Statistics Courses

by Chan, Lai K.; Cheng, Smiley W.; Pritchard, Zak

At many organizations, statistical control processes like control charts and design of experiments are common and effective analytical tools for continuous quality improvement. Introductory statistics courses in university statistics departments would...


Teach What You Preach

by van Kemenade, Everard; Garre, Paul

To assess the demands of business and industry in Belgium, the Netherlands, Finland, and Great Britain, European researchers identified eight important quality concept and skill categories. These included customer orientation, the practical knowledge...


Semiconductor Assembly Council Promotes Use of Quality Tools

by Cooper, Marla; van Beek, Johan Cornelis

The member companies of the Semiconductor Assembly Council represent manufacturers, assembly and test subcontractors, and end user companies. SAC was established to certify subcontractor quality and process control systems. The member firms represent...


Hustle, That's All

by Dagestino, Kathryn; Moore, Wendy L.; Teutloff, Jorn

The Earle M. Jorgensen Company has always focused on service quality. The company, which distributes steel and aluminum bar, tube, and plate products in the U.S. and Canada, has found its commitment to service quality to be both a blessing and a...


Column: One Good Idea: STARS of Quality Management

by van Loon, Han

[Abstract from article]

Most quality advocates are aware of the plan-do-check-act (PDCA) cycle. However, the difference between the "do" and "act" steps can be unclear to those new to the cycle. STARS stands for set goals, think, act, review and...


Service Quality and Higher Education Do Mix

by Canic, Michael J.; McCarthy, Patrick M.

In 1996, Indiana University Southeast recognized that it would have to begin competing for students and needed to establish a reputation for providing high-quality experiences for all of its students. The university's first step toward its goal was to...


Quality Web Watch

This month, QP staff focused search efforts on sites from the United States that are related to quality in education and training. www.gradschools.com Gradschools.com's database includes a quality management, quality and reliability engineering, and quali...


ASQ News

Other members of the redesign team were Sue Daniels, QP associate editor; Phil Edmunds, advertising sales manager; ; Cathy Schnackenberg, production administrator; and William Tony, group manager of publications. With support from the Pew Charitable Trust...


Open Access

Roll Quality Roll

by Dew, John R.

The University of Alabama is using the Baldrige Award criteria to measure its continuous improvement. As part of its effort, the university is raising its expectations of strategic quality plans to provide guidelines for improvements within colleges,...



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