May 2000


Column: Emerging Sectors: A Transformation To Quality Government

by Clark, Timothy J.

[Abstract from article]

The Government Performance and Results Act (GPRA), introduced into law in 1993, requires federal departments and independent agencies to improve the quality of their operations through the development of 5-year strategic plans...


Putting Taguchi Methods to Work

by Wilkins, James O., Jr.

During the 1980s, the Big Three automakers and their suppliers found that Taguchi methods were useful for improving product and process design performance in the manufacturing environment. In spite of the success of Taguchi methods for the automotive...


Creative Thinking For Surprising Quality

by Plsek, Paul E.

Understanding and exceeding the needs of customers is critical for quality management. By using customer surveys and focus groups, organizations are asking customers to be creative on their behalf, but customer research alone does not result in the...


Continuous Process Improvement When It Counts Most

by Czarnecki, Hank; Schroer, Bernard J.; Adams, Mel; Spann, Mary S.

Managers are challenged to address the radical changes that have occurred in the manufacturing industry in the past two decades. Managers often use continuous process improvement and computer simulations to help them reduce waste, improve quality,...


Different Roads to Auto Quality: The Experts Speak Out

by Owens, George; Casey, John; Taguchi, Shin; Goeser, Louise; Mitchell, Scott; Bransky, Joseph R.

Product quality has become increasingly important in the automotive industry, but the definition of the term and the best ways to achieve product quality remain subjects of debate. Quality has been defined in a number of ways in the rapidly changing...


A Transformation To Quality Government

by Clark, Timothy J.

Spend a few hours a year applying 10 steps to a national issue or problem

Given this bipartisan commitment to continuous improvement, GPRA provides the foundation for a unique quality transformation that will be unprecedented in the history of the United States. First, the president and Congress must apply the framework of GPRA...


Questions Lead, Answers Follow

by Harry, Mikel J.

Six Sigma performance metrics help point the way

In the language of Six Sigma, these questions are shown in Figure 1. As a business leader, I can guide my organization to answer each of the 384 possible questions represented by the chart. In summary, it can be said that Six Sigma is a quest for the qual...


Quality Web Watch

QUALITY IN EDUCATION http://secure.olin.wustl.edu/tqs Total Quality Schools is a collaboration between Washington University's Olin School of Business in St. Louis and the public schools in the St. Louis area. QUALITY IN HEALTH CARE www.ahrq.gov The Agenc...


ASQ News

These are some of the conclusions that can be drawn from a survey conducted jointly by Quality Prog-ress and Cost Management Update, which is published by the Cost Management Group of the Institute of Management Accountants (IMA). While 60% of the ASQ mem...


Linking Six Sigma with QS-9000

by Munro, Roderick A.

Six Sigma is changing the way the automotive industry approaches quality improvement. Ford Motor Company is the first automaker to use Six Sigma to focus on customer satisfaction, and several other automotive suppliers plan to use the approach as well....


Changing Management Styles Put Their Mark on Industry

by Chowdhury, Subir

The nature of management is changing, and in the 21st century, it will depend on basic elements such as leadership, processes, and organizations. Successful leaders can communicate their vision effectively and inspire everyone in the organization to...



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