April 2000
ASQ Certification Program Gains Wider Recognition
Certification represents peer recognition of the proficiency and comprehension an individual has shown in regard to a particular quality area at a specific time. Certification through the American Society for Quality is offered to individuals who...
Quality Management Hits the Road
The future for quality practitioners may lie with General Systems Theory. GST was developed by researchers who observed how living organisms interacted within an environment, but it has since been applied to concepts including systems thinking. GST...
Assessing the Quality Status of Research Organizations
For quality assessment purposes, it is important to distinguish between research and development functions in an organization. Research is usually the responsibility of a single department or function that contains a number of key processes. According...
Tapping into People
Respironics, Inc., a manufacturer of medical equipment, wanted to assess the general well-being of its employees by surveying them. The development of the survey and the survey process led to the coverage of topics and the identification of uses for...
Using Calibration in an Office Environment
The United States Bureau of Labor Statistics applies industry's concept of calibration to the production of cognitive activities rather than tangible products in an office environment. Data collected by the BLS must satisfy various criteria for...
Too Many Types of Quality Problems
Categorizing problem types can help practitioners in the quality field to focus their attention on relevant past experiences and problem solving techniques. This approach requires the definition of appropriate problem categories and communicating them...
ASQ News
ASQ's Board of Directors recently approved a partnership in a National Alliance of Business (NAB) Baldrige in Education Initiative, a 2-year $6.5 million program to provide the national infrastructure to scale up the implementation of Baldrige Award based...
SSM Health Care is first to earn Baldrige site visit
Momentum to Improve Patient Care Grows
Last year, during one of the most challenging years ever faced by health care organizations, SSM Health Care (SSMHC) employees devoted considerable time and effort to applying for the Malcolm Baldrige National Quality Award (MBNQA), as well as the Missour...
Framework for Business Leadership
Breakthrough Strategy makes factorial dimensions of quality visible so managers can close capability, capacity gaps
A corporate leadership team uses the Breakthrough Strategy to make visible the 12 factorial dimensions of quality (see Figure 1). Whereas the dimensions of quality form the "what" of quality, the Breakthrough Strategy forms the "how." The executive team c...
A Success Story From Australia
Small printer's ISO 9000 effort wins converts to its self-adhesive label technology
In 1996, only six months after of implementation of the quality system, the company achieved ISO 9000 certification. Some organizations misunderstand the purpose and scope of the ISO 9000 standards and develop a documentation system that's based on the 20...
Quality Web Watch
In addition, there is information on service quality and service productivity management practices, along with articles, resources and links to other sites. INFORMATION http://equality.8m.com This general information site has loads of resources and links-...
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