March 2000


Column: Standards Outlook: Quality Management Principles

by West, Jack; Cianfrani, Charles A.; Tsiakals, Joseph J.

[Abstract from Article]

Last month we discussed the first four of eight fundamental quality principles identified by ISO Technical Committee (TC) 176 as the basis for the ISO 9000:2000 revisions. This month we continue with principles five through...


Column: Frontiers of Quality: Six Sigma Leads Enterprises To Coordinate Efforts

by Harry, Mikel J.

Previous quality efforts have failed either to be widespread and co-ordinated, or to be demonstrably...


Column: Emerging Sectors: "You Just Print Checks, Right?"

by Bolek, James

Dominion Systems, with 20 employees, is currently the largest local payroll processor in Western Michigan, handling payroll for nearly 400 different companies. But the challenge was that Dominion was growing at a very steady rate and needed to do...


Management System Standards Poised for Momentum Boost

by Daniels, Susan E.

Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...


Column: One Good Idea: Identify Big Payback TQM Projects

by Richard, Harry P.

Suppliers have difficulty identifying the best TQM projects to work on. Instead of simply asking them, brainstorm a quantity of possible projects and then sort these projects by how hard they are to do plus how large a payback they will yield with a...


A Blueprint for Document Control

by Fine, Debra L.; Read, William L.

As a vital component of a quality system, controlled documentation provides benefits such as: currency and availability of information; preservation of knowledge; management of revisions and obsolete documents; and authoritative approval. Typical...


A Breeze or a Breakthrough? Conforming to ISO 9000:2000

by West, Jack; Cianfrani, Charles A.; Tsiakals, Joseph P.

Important changes in ISO/DIS (Draft International Standard) 9001:2000, when compared with ISO 9001:1994 include the following. The DIS has adopted a process approach to the quality management system, and it has transformed the familiar twenty elements...


Column: Measure for Measure: How hot is hot?

by Stein, Philip

Building, using and calibrating...


Column: Career Corner: Great Quality Consulting

by Hutchins, Greg

The future for quality consultants won't rest solely on their ability to improve processes, design interventions or give advice. "Improving processes or even improving internal performance is not sufficient if we cannot connect the improvement to...


Planning for Knowledge Management

by Shockley, William, III

Knowledge management (KM) can improve access to and use of information for decision making and fulfilling organization goals. Development and implementation of KM includes the following steps. First, create a culture that has long-term commitment to:...


Turning CFOs into Quality Champions

by Goodman, John; O'Brien, Pat; Segal, Eden

For chief financial officers (CFOs) to support quality efforts, they must see that quality improvements have an impact on problems, complaint behavior, or customer satisfaction. Before studying the effect of enhanced quality on profits, the CFO should...


ASQ News

For information, call ASQ; to register, call KRM Information Services at 800-775-7654 or fax the registration form to 800-676-0734. As a response to the fact that poor data quality costs organizations an estimated 10 to 20% of total sales or revenue each ...


"You Just Print Checks, Right?"

by Bolek, James

A payroll processor becomes registered to ISO 9001

Dominion Systems, with 20 employees, is currently the largest local payroll processor in Western Michigan, handling payroll for nearly 400 different companies. By looking at individual elements of the standard, you can see what Dominion Systems did to mak...


Quality Web Watch

CONFERENCES http://wcqi.asq.org The official site of ASQ's Annual Quality Congress (AQC) May 8-10 in Indianapolis allows online registration and offers continually updated information about conference highlights. There also is a link to the ASQ Indianapol...


Six Sigma Leads Enterprises To Coordinate Efforts

by Harry, Mikel J.

A cure for the confusion of alphabet soup

As we look at the matrix this time, our goal is to see how traditional management initiatives interface with the Six Sigma understanding of quality. As quality evolved into the '80s, its focus expanded to include the availability aspects of business, such...



Featured advertisers