January 2000


Making Teams Work

by Adams, Susan; Kydoniefs, Leda

At the U.S. Department of Labor Bureau of Labor Statistics, a one-year pilot project for introducing a team environment generated seven major observations. The pilot project covered both leader-directed teams and self-directed work teams (SDWTs). The...


21 Voices for the 21st Century

The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...


Column: Standards Outlook: The Big Picture: A Context for ISO 9001 and ISO 9004

by Tsiakals, Joseph J.; Cianfrani, Charles A.; West, Jack

[Abstract from article]

This is part four of a series of articles on the year 2000 revision of the ISO 9000 series. The first three articles explained changes in requirements, format, presentation, and terminology and in the processes and approaches...


Research: The Key to Quality Policies and Procedures

by Page, Stephen B.

A structured research plan for analyzing a business process is the key to writing quality policies and procedures. Comprehensive and accurate policies and procedures are essential for meeting documentation requirements of standards like the ISO 9000...


Decision Traps

by Deligonul, Seyda

Management clich�s about manufacturing operations can rely too much on general rules while ignoring the details. Managers should audit their decision making activities, so as to avoid traps of reflexive thinking. This article provides 18 clich�s and...


Is Quality Free or Profitable?

by Miller, Jon R.; Morris, John S.

The traditional cost of quality (COQ) model can be extended into the realms of revenue and social benefit. The optimal level of quality in the traditional model falls at the minimization point of the total quality cost curve. In this model, quality...


ASQ News

QE XII is sponsored by the National Institute of Standards and Technology (NIST), ASQ, the American Society for Training and Development and AQP. The regional conferences are presented by NIST and The Conference Board. ASQ has scheduled its 12th Annual Cu...


Baldrige and the Human Equation In Health Care Mergers

by Lipson, Fran; Riddell, Andrew

This preliminary research was used to create a draft survey that was presented to an employee opinion survey team, which was responsible for the entire survey process. The ECI uses the results of multiple questions about employee loyalty to the organizati...


A New Definition Aims To Connect Quality With Financial Performance

by Harry, Mikel J.

Focus on the business relationship

Quality is a state in which value entitlement is realized for the customer and provider in every aspect of the business relationship. Instead of a singular focus on conformance to standards (a.k.a. customer satisfaction), Six Sigma companies strive to det...


Quality Web Watch

STANDARDS

It includes comprehensive information about ISO 9000 and QS-9000, several articles about the standards and many categorized links to quality magazines, quality gurus, standards, quality organizations and other quality sites. The public side includes artic...



Featured advertisers