December 1999


New Quality for the 21st Century

by Feigenbaum, A. V.; Feigenbaum, Donald S.

The worldwide marketplace demands a redefinition of quality in the relentless pursuit of improvement. The 1990s have provided six drivers of this new vitality for quality: fundamental changes in how people think about and act on the need for quality;...


Back to the Future

by Watson, Gregory H.

The ASQ Foresight 2020 project has generated scenarios on the future of quality and the role of the quality professional. Facilitated by the Institute for Alternative Futures, the project is a successor to ASQ's first futures study, which had 2010 as...


A Road Map for Quality Beyond Control

by Pyzdek, Thomas

This final installment in the "Quality in the 21st Century" helps quality professionals deal with seven problems noted earlier. First, to avoid imposing the one best way, hierarchies and control systems like the ISO 9000 series should give way to...


Old Tools - New Uses: Equipment FMEA

by Cotnareanu, Teodore

A preventive maintenance program can benefit from the modification of process FMEA (failure mode effects analysis) into maintenance FMEA. Before implementing the FMEA itself, it is necessary to: assemble an FMEA team well represented and led by...


ASQ News

The site was established in response to surveys sent to ASQ section recertification chairs, section examining committee chairs and members who recently recertified. Upcoming ASQ events with exhibit opportunities include the 54th Annual Quality Congress (A...


Service Organizations Increasingly Adopt Baldrige Model

by Blodgett, Nancy

Both continuous improvement and marketing benefits

Service-based organizations, such as schools, hospitals and government agencies, are adopting the Malcolm Baldrige National Quality Award (MBNQA) criteria model of high performance for many reasons: to gain a competitive advantage, enhance their image, im...


Quality Web Watch

CUSTOMER SATISFACTION

Among the many features of this National Institute of Standards and Technology site is a directory of the hundreds of products, services and systems subject to federal certification requirements and procurement standards. This site provides information ab...


India's Quality Movement

by Chandra, Mahesh; Adur, Vasanth

Awards and standards lead the way to significant achievements

To meet the product and service quality challenges of multinational companies operating in India and to realize export potential, both private and public sector Indian companies must resolve quality and quality management issues. The CMM model has been de...



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