October 1999


Quality in Nonprofits: No Longer Uncharted Territory

by Oosterhoff, Renee

Anixter Center is a nonprofit human-service organization that has experienced the 11 challenges faced by nonprofits. As a large rehabilitation agency serving people with disabilities through more than fifty programs, Anixter Center received a...


Complacency - the Enemy of Quality

by Hagen, Mark R.

Continuous improvement is necessary even for the best of organizations. Interviews by ASQ and Quality Progress demonstrate how three successful companies do not give into complacency. Manpower Inc. is the leader in the staffing services industry. To...


Total Quality Requires Serious Training

by Oppenheim, Bohdan W.; Przasnyski, Zbigniew H.

Simultaneous training of line workers and their direct supervisors is a key to successful implementation of total quality (TQ). A three-module training system is suggested. Module A covers a variety of topics that must be well integrated: an...


Cowboy Quality

by Maguire, Miles

Mikel J. Harry is the acknowledged leader in the theory and application of Six Sigma. Although Six Sigma is related to the concepts of variation and standard deviation, it goes beyond these ideas. While allowing for some uncontrollable fluctuation...


On Leaders and Leadership

by Edgeman, Rick L.; Dahlgaard, Su Mi Park; Dahlgaard, Jens J.; Scherer, Franz

Systemic leadership is based on core values and competencies as well as on more tangible elements of business excellence. Systemic leadership requires that everyone be responsible for leadership. However, the models embedded in international quality...


A Metamorphosis in South Carolina

by Daniels, Susan E.

Red Cross region is first to earn ISO 9002 registration

Walton was describing the region's recent journey in becoming the first Red Cross blood services in the country to earn ISO 9002 registration. Weisberg says the South Carolina region's staff had a vision to become one of the best Red Cross Blood Services ...


ASQ News

ASQ's Foundations in Quality self-directed learning series continues to grow with the upcoming addition of a new course, Quality 101. Courses already offered through the ASQ Foundations in Quality self-directed learning series include certified quality ma...


EFQM's New Excellence Model

by Nabitz, Udo; Quaglia, Giovanni; Wangen, Paul

Places more emphasis on performance and organizational excellence

The EFQM Excellence Model (see Figure 1) consists of enablers and results. In the new model, the switch from total quality management to organizational excellence is a fact. GIOVANNI QUAGLIA is the model manager of EFQM and conducted and directed the proj...


Quality Web Watch

Sponsored by Vassar College in Poughkeepsie, NY, this is a statistical computation site. Some available calculations include Bayes' Theorum, Fischer's Exact Probability Test, the Mann-Whitney U Test, partial correlation, t-test for independent samples an...



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