September 1999

Measurements and the Knowledge Revolution

by Pearson, Thomas A.

Real-time delivery of valued knowledge provides strong support for enterprise operations. In the knowledge revolution, organizations can improve knowledge delivery with the right measurement and information systems. Successful organizations must use...

Quality System Harmonization for Clinical Laboratories

by White, William I.

Clinical laboratories would benefit from a rewriting of CLIA (Clinical Laboratory Improvement Amendments of 1988) regulations into a better fit with the ISO 9000 structure. Differences between CLIA and ISO structure include CLIA's inclusion of seven...

Open Access

The Call of Quality: Doing Right Things Right

by Jacques, March Laree

Models of excellence and doing the right thing are found in codes of ethics, certification programs, and award criteria. In this era of competitiveness and complexity, people and their organizations are challenged to understand the multiple aspects of...

ASQ News

ASQ anticipates stronger relationships with its foreign affiliate organizations: Changes in the global strategy could end ASQ's one-affiliate-per-country policy, making affiliation available to all qualifying organizations. ASQ's International Task Force ...

Connecting Quality Improvement Practices to Reaccreditation

by Jasinski, John

Growing movement offers promise in meeting educational challenges

Similarly, groups such as the Western Association of Schools and Colleges, the Middle States Association of Schools and Colleges and the Southern Association of Schools and Colleges have made strides in utilizing the Baldrige-based assessment approach as ...

Open Access

Measuring Performance after Meeting Award Criteria

by Bergquist, Timothy M.; Ramsing, Kenneth D.

A survey and financial analysis of winners, applicants, and non-applicants of the Malcolm Baldrige National Quality Award (MBNQA) and state quality awards investigated the impact of the award criteria on company performance. This study built on a 1991...

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