June 1999


Cyberquality: Teams Expand into Cyberspace

by Hagen, Mark R.

Virtual teams use electronic methods to bring together members from a variety of geographic and organizational locations. These teams are gaining popularity because of developments in groupware, global competition, and working at home. Organizational...


The Use and Management of Teams: A How-To Guide

by Ratliff, Richard L.; Beckstead, Stephen M.; Hanks, Steven H.

The four basic types of teams are linked to four enabling conditions as well as to guidelines for team size and management tasks. The simple work team should be the choice when there is more work than one person can handle in the given time frame....


Quality in the 21st Century: Quality Profession Must Learn to Heed Its Own Advice

by Pyzdek, Thomas

The quality profession has met many challenges in the 20th century. But it is time to think about improvement. Quality has its roots in the early 20th century growth of the middle class and the need for mass produced goods. The General Motors of...


To Be a Problem Solver, Be a Classicist

by Chaudhry, Abdul M.

The ideal problem solving team or individual has ten qualities that generate the acronym "classicist." The team or individual is creative (linked to insight, flexibility, versatility, and openness to alternatives); is a leader (built on self-esteem and...


How a Team Can Grow

by Denton, D. Keith

Team growth relies on: planning; communication; a well defined target; performance measurement; and a goal to establish self-directed work teams (SDWTs). Only 10% of employees at Fortune 1000 companies are in work teams, perhaps due to poor development...


Chaos Theory Offers Insights into How Teams Function

by Maguire, Miles

Complexity science or chaos theory contributes concepts like self-organization, co-evolution, feedback, and nonlinear dynamics to organizational excellence. These were among the ideas covered in an interview with Susanne Kelly and Mary Ann Allison, the...


When Teams Go to War - Against Each Other!

by Cheser, Raymond

Unproductive intergroup conflict stems from four factors in team-to-team relations: interdependence; differences in goals; perception discrepancy; and an increasing need for specialists or consultants. Strategies for managing these factors are:...


An Alternative View of Education Quality

by Nachlas, Joel A.

Students aren't the customers of instruction

In the ongoing dialogue as to who is the customer of education, popular candidates include students, parents, employers, and society. It follows that competition among colleges and universities for students implies a need to assure the quality of those se...


ASQ News

The first of these efforts was the Section Assessment Study, a large-scale study of ASQ members meant to obtain member feedback, attitudes, and opinions from all ASQ sections in the United States. The response rate from ASQ members was extremely good, as ...


International Society Brings Practitioners, Researchers Together

by Werther, William B. Jr.

A tool to develop a world-class quality process

1. P. Helo, "Quality Documentation Distribution With Intranet Implementations," Productivity & Quality Management Frontiers--VII (Norcross, GA: Engineering & Management Press, 1998). 2. M. Laatu and I. Taksis, "Development of Systematic Customer Satisfact...



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