May 1999


University, Inc.

by Karapetrovic, Stanislav; Rajamani, Divakar; Willborn, Walter W.

Institutions of higher education can increase their competitiveness and product value by applying synchronization, zero-defect, and quality control techniques. Supporting such techniques is a systems view in which student education, courses, and...


Profiting from Quality in the Service Arena

by ASQ Quality Costs Committee

Analyzing the cost impact of internal and external failures is an excellent foundation for cost-of-quality measurement in the service sector. Costs have a different profile in services than in manufacturing, most noticeably in total labor costs, which...


Age of Agile Manufacturing Puts Quality to the Test

by Christian, Peter H.; Zimmers, Emory W., Jr.

Ongoing and unpredictable change should be met by quick reactions to customer demands. There are profit opportunities for those who apply agile manufacturing to the customization of products and services. Technological support for these changes is...


Can Single Sourcing Work in R&D?

by Osmond, Robert; Coleman, Garry D.

Research and development (R&D) organizations can benefit from long-term relationships with single suppliers for material purchasing and especially for contract research. The principle of single sourcing is linked to the fourth of W. Edwards Deming's 14...


Aftermath of Battle

by Kedzie, Dan; Lantzer, Norrell; Wernsman, Robert; Sieber, Ellen; Bond, Thomas

The removal of unexploded ordnance (UXO) is a critical problem deserving of quality assurance. UXO causes some 20,000 civilian casualties annually, while UXO sites in the United States are found on over 11 millions acres. However, there is no one...


Internal Auditing: The Big Lies

by Beeler, DeWitt L.

Dysfunctional audit programs are beset by unconsciously held, inaccurate axioms. These are the lies that prevent internal audits from gathering useful information that managers need. The lies have left auditors with a reputation for nitpicking,...


Explosion of New Products Creates Challenges

by Maguire, Miles; Hagen, Mark

New product development in the Innovation Age needs new quality tools and techniques to meet customer expectations and fast-paced change. Rapid innovation is evident in the explosive growth of patent applications, led by companies like Eastman Kodak,...


ASQ News

Content is directed at data quality personnel, data administrators and analysts, database administrators, data warehouse personnel, information technology management, systems and business analysts, quality assurance personnel, process owners, data steward...


Reading and Writing and Quality

by Wassink, Paula J.

Linking business and classroom success in a Michigan

Initially, teachers shouldn't assume students know what quality means. But where do teachers begin if they want to introduce the idea of quality to students? By being actively involved in the search for quality, students become keenly aware of the importa...


Open Access

Measuring Up in a Cincinnati Suburb

by Quattrone, David F.

The Indian Hill public school system has used the framework of the Malcolm Baldrige National Quality Award (MBNQA) to improve itself. Indian Hill participated in a 1995 Baldrige Award pilot program for educational organizations. Only 19 applications...



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