March 1999


National Laboratories of Metrology in the Western Hemisphere

by Harasic, Oscar A.; Marban, Rocio

Competitiveness in an era of global markets and technological change mandates that National Laboratories of Metrology (NLMs) be implemented in the Americas. The NLM concept in the Western Hemisphere has matured through the efforts of the Inter-American...


Using DOE to Determine AA Battery Life

by Wasiloff, Eric; Hargitt, Curtis

Battery factors of cost, connector design type, and temperature were tested for differences in time to discharge and voltage drop. The study examined randomly selected, off-the-shelf AA batteries typically used by remote-control model car racers. The...


Applying Quality Concepts to Community Issues

by Jacques, March Laree

Communication and process are keys to overcoming political barriers in community improvement efforts. In Tacoma and Pierce County, WA, the ideas of W. Edwards Deming are coming to life in a partnership between Tacoma and the Deming Institute. The...


Attitude Adjustments

by Kaye, Steve

For effective communications, listen to and assist the speaker; make adjustments in your focus; and know how to handle communications technology. To listen well, you should let each communication be a valuable opportunity; listen to words and also to...


When Culture Resists Change

by Huggett, James F.

Organizational change requires the alignment of behaviors and thoughts to a clear and well communicated vision. Resistance to change is really resistance to personal loss of control. Such resistance can be thwarted by helping all understand their...


ASQ News

The majority of customer suggestions and problems are received and resolved by ASQ's customer service center staff. The customer-contact management system is being tested in ASQ's customer service center first. The system should greatly increase customer ...


Quality and Nonprofit Organizations

by Ireland, Samuel S.

Focus on service delivery means doing good things

They both have markets, business processes that produce (we hope) value-added products and services, and individuals or organizations that provide the funds necessary for the organization to operate. The quality of our internal processes and the service p...


The Conflict Resolution Diagram: Creating Win-Win Solutions

by Dettmer, H. William

The conflict resolution diagram is a win-win alternative to traditional conflict resolution. It leads to outcomes that satisfy both sides. This is especially important when conflict is so subtle that its underlying problem is difficult to resolve....



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