February 1999


An Integrated Approach to Food Safety

by Bennet, William L.; Steed, Leonard L.

HACCP (Hazard Analysis Critical Control Point) and ISO (International Organization for Standardization) 9000 are compatible quality tools for the food industry. Although it can be a challenge to analyze and interpret the ISO 9000 elements, there are...


Quality in Commercial Food Processing

by Surak, John G.

Functions of food processing include improvement of taste, reduction in ingredient variation effects, and the inhibition or prevention of deterioration and hazards. The food processing industry in America serves the biological, psychological and social...


The Case for Student as Customer

by Wallace, Jim B.

A change in attitude at Southern Polytechnic State University has come from thinking about students as customers and realizing that: this concept needs an operational definition; customer-students have choices; customers usually have responsibilities;...


Quality Management and Continuous Improvement at Campbell

by Ouellette, Norman P.

HACCP (Hazard Analysis Critical Control Point) programs have fit well into the Campbell Soup Co. approach to quality and safety. HACCP is established in over 90% of Campbell plants, where compliance planning and implementation focus on production steps...


Quality Today: Recognizing the Critical SHIFT

by Silverman, Lori L.; Propst, Annabeth L.

Five inevitable trends in quality exist today and will continue to develop. First, quality goes softer, in that organizations must attend to the emotional, psychological, and social needs of their employees. Only then can teamwork, cross-functional...


Applying QFD to Internal Service System Design

by Natarajan, R. Nat; Martz, Ralph E.; Kurosaka, Kyosuke

Listening to the voice of the internal customer leads to the meeting of customer needs. A QFD (quality function deployment) project at the RRC (Research Resources Center) of the Tennessee Technological University College of Business Administration...


ASQ News

The school is home to the new Juran Center for Leadership in Quality, the result of a merger last year of the Juran Foundation and the university's existing Quality Leadership Center. J.J. Juran, A History of Managing for Quality (Milwaukee, WI: ASQ Quali...


Small-Business Evaluation and Support Services: A Model from the United Kingdom

by Watts, Bryn; Dale, Barrie G.

Trafford Park's small businesses have been the focus of a European Regional Development Fund-sponsored project run by the Manchester School of Management at the University of Manchester Institute of Science and Technology and the Trafford Park Business Fo...



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