January 1999


Standards Battles Heat up between United States and European Union

by Zuckerman, Amy

Perceived inequities in the system of international standards have fueled debate between the European Union (EU) and the United States. The non-profit standards system includes the International Electrotechnical Commission, the International...


Putting Quality in Knowledge Management

by Wilson, Larry Todd; Asay, Diane

Rapid access to expertise within an organization is a purpose of knowledge management. Quality professionals have critical leadership and educational roles in the harvesting of that knowledge and in the management of corporate memory. Knowledge is...


Motivating Knowledge Workers: The Role of the Workplace

by Brenner, Pamela M.

Five categories of needs established by Abraham Maslow provide insight into the needs of knowledge workers. Though there is disagreement on whether Maslow's levels of needs form a hierarchy, the categories do suggest how workplace and organizational...


Team Technology

by Hacker, Marla E.

A study of 36 sessions of 12 industrial production teams performing the same process improvement task in six companies tested the hypothesis that teams having more structure perform better than those with less structure. Four methods of influencing...


Measuring People and Performance: Closing the Gaps

by Morgan, Brian S.; Schiemann, William A.

Quality Progress and Metrus Group surveyed a sample of ASQ members about people metrics and management at their companies. Findings from more than 800 respondents indicate that even though people measures are used in many companies, only about 30% of...


Quality You Can Bank On

by Kalmin, Norman D.; Myers, Linda; Fisk, Mary Beth

Certification to ISO 9002 for the South Texas Blood and Tissue Center required four phases embedded in the plan-do-check-act (PDCA) cycle. Phase one, planning, included evaluating the Center's competitive and business needs; selecting the ISO 9002...


ASQ's Accelerating Change Collaborative Series: A Challenge for Industry

by Nolan, Kevin

Cooperation and learning are fostered by sharing knowledge and focusing on subject matter. The ASQ ACCS (American Society for Quality Accelerating Change Collaborative Series) initiative encourages organizations to spread knowledge and learn from each...



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