December 1998


An Ounce of Prevention

by Wessel, Dave

Causes and effects are important targets of corrective and preventive action initiatives. Logical thinking is necessary for effectively moving from present effects or symptoms to past causes (in corrective action) and for removing the causes of...


Taking the Myth Out of Documenting Work Instructions

by Dunford, Terry

A misperception about work instruction documentation can be corrected by focusing the documentation on control items rather than on operating details. It also is helpful to think of work instruction documentation as the recording of critical standards....


Statistics Roundtable: Why Multivariate SPC?

by Mason, Robert L.; Young, John C.

Recent technological advances in industrial control procedures have greatly improved the quality of production in modern industry. For example, multivariable controllers and feedback loops provide tighter control of a process by restricting the...


Go with the Flow: Stress and the Quality Professional

by Dew, John R.

Being aware of the sources and danger signs of too much stress as well as knowing how to cope will enable quality professionals to avoid the disabling nature of negative stress and make the most of positive stress. When it is positive, stress generates...


Sales Process Engineering: An Emerging Quality Application

by Selden, Paul H.

Systematic exploration of events that precede and follow a sale can generate opportunities for improvement. This process orientation toward sales is the key to sales process engineering. For example, a business-to-business sales process can include...


Are Your Surveys Only Suitable for Wrapping Fish?

by Miller, Ken

Most surveys are ineffective because they ask the wrong questions; target the wrong people; are given at the wrong time; or do not provide the information needed for improvement. Ineffective surveys ask about factors that the organization assumes are...


Do the Right Things Right

by Wilson, Hilary M.

A robust and adaptive ISO 9000 quality system fosters efficiency and effectiveness. A proactive strategy will lead to elimination of nonconformities and development of a solid infrastructure. The DISTRO company has done this by adhering to the...


Using ISO 9000 to Go Beyond Industry Norms

by O'Neil, James P.

For United Airlines' (UAL) Engine Maintenance division, benefits of the ISO 9001 registration process have included improvements in efficiency, employee involvement, accountability, and technical publication accuracy. The division obtained ISO 9001...


State Supervision and Inspection of Product Quality in China

by Zhang, Zhihai

An inspection program in the People's Republic of China has documented its quality problems. The SSIPQ (state supervision and inspection of product quality) program also has identified reasons for the problems and made recommendations for dealing with...



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