July 1998


Beyond Vision: Creating and Analyzing Your Organization's Quality Future

by Alexander, William; Serfass, Richard

To establish a strategic quality future for an organization, there are seven futuring tools. The tools facilitate creation of a vision and critical examination of forecasts into the next five to ten years. The goal is to close the gap between present...


Digital Hammers and Electronic Nails - Tools of the Next Generation

by Watson, Gregory H.

In the knowledge age, quality professionals and their organizations must welcome the change that is driven by technological innovations. Successful organizations in this era will be customer focused, process controlled, quality engineered, results...


How Technology Enhances the Quality of Student-Centered Learning

by Cook, Jack S.; Cook, Laura L.

Properly used technology enables teachers in higher education to move from the traditional paradigm of teaching as a transfer of knowledge into passive students to the new paradigm of student-centered learning and continuous improvement for faculty....


Distance Learning in a Cyber Classroom

by Benbow, Don

Low-enrollment specialized courses are enhanced by services like the Iowa Communications Network, which is a fiber-optic system linking more than 500 sites. This digital, two-way audio/video distance learning system has brought together small groups at...


A Personal Quality Improvement Program for Golfers

by Karlin, Ernest W.; Hanewinckel, Ernie

For long-term quality improvement, golfers must be committed to: acknowledging the need to improve; having a zero tolerance for errors; and using the coaching assistance of a golf teaching professional. Then they can apply a five-step quality...


Quality in the Age of Communication

by Cremer, Christopher J.

At Modine Manufacturing Co., communications technology facilitates quality message consistency, benchmarking, and training in an organization with many plants, divisions, and customer requirements. Modine's local area network (LAN) and wide area...


Investing in the Future: High-Tech Solutions for Quality Improvement

by Chandler, Kevin R.

Quality of communication, quality of information, and quality of care have been improved at a small hospital through upgrading of technology. In quality of communication, the hospital has increased the number of personal computers. The machines have...


At the Crossroads of Computing and Quality

by Cortada, James W.

Information technology has and will continue to influence quality management. The early days of quality management, in the 1930s to early 1960s, focused on statistical process control. During that time, the computer eventually became one of several...



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