June 1998


The Red Bead Experiment for Educators

by Turner, Ron

In education, tests for ranking and competency should follow designs that take into account the effects of variation. A red bead experiment adapted from manufacturing to the educational environment can help teachers see the role of total quality in...


Benchmarking Your Plant Against TQM Best-Practices Plants: Part 4 of 4

by Rogers, Hank

The Yamaha Motor Manufacturing Company of America plant in Newnan, GA is the fourth and final world-class operation described in a series of articles on quality practices. The quality organization at Newnan includes a quality manager who is a liaison...


Customer Satisfaction: Turning Temporary Scores into Permanent Relationships

by Thomas, William

Customer-supplier relations must be analyzed and strengthened. To do so requires more than surveys of one-time experiences. Although customer input provided by typical customer surveys is important, customer involvement also is necessary. Involvement...


Avoiding a Conference Train Wreck

by Wilgus, Alan L.

Large-conference interventions for organizational change should be well planned. By paying attention to purpose, emotional expression, and conference energy, conference managers can avoid frustration and blowups over participants' unmet needs....


Intelligence Everywhere: How Technology Can Enlighten and Empower

by Daughtrey, Taz

Automation linked with human insight enhances quality deployment. Information technology and quality are means to pursuing organizational goals. They support evolution of the workplace toward the ideal of a paperless environment in which wisdom and...


Bringing Quality to the Masses: The Miracle of Loaves and Fishes

by Watson, Gregory H.

A comprehensive learning system supported by information technology will enable quality practitioners of the future to transfer their knowledge to entire organizations. The American Society for Quality Futures Team envisions the sharing of knowledge so...


Is the World Ready for Knowledge Management?

by Zuckerman, Amy; Buell, Hal

By regaining information management skills, such as those fostered in the Associated Press (AP) model, organizations can prepare themselves for knowledge management. Although advanced technology often supports a knowledge management system, its success...


Six Sigma and the Future of the Quality Profession

by Hoerl, Roger W.

A lean quality organization that performs supporting roles is a trend in the quality profession. It already has appeared in businesses like General Electric and the now defunct Scott Paper Company. The supporting roles are management of the quality...


Outsourcing: Opportunity or Burden?

by Peterson, Yule S.

Contract manufacturing is a type of outsourcing that provides a customer with all the services and goods typically produced by manufacturers. By one estimate, contract manufacturing grew more than 20% between 1995 and 1997, but its advantages must be...


Open Access

The Barriers to Total Quality Management

by Tamimi, Nabil; Sebastianelli, Rose

A survey of quality control managers and quality managers provided rankings for 25 potential impediments to TQM (total quality management). The 25 items were identified by interviewing managers and searching the literature. Then they were sent to 872...



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