February 1998


The Stops and Starts of Total Quality Management

by Hines, William A.

The journey to total quality management (TQM) at Techneglas started with a desire to develop an integrated approach to statistical process control (SPC). A steering committee and consultant soon expanded the SPC plan into a TQM implementation project...


Improving Community Health Through Collaboration

by Kinney, Catherine F.

A model for community health improvement based on ASQ/IHI (American Society for Quality/Institute for Healthcare Improvement) initiatives takes advantage of collaborative skills and methods. The model is similar to more traditional community endeavors...


EU Trends Could Prove Costly to American Business

by Zuckerman, Amy

Accreditation, certification, and testing organizations in Europe are encountering changes that may reduce their accountability to stakeholders. The new European cooperation of Accreditation (EA) unifies certification and testing practices throughout...


The Control Chart Dilemma

by Wise, Stephen; Fair, Douglas

Group target X bar and group range charts are control charts appropriate for statistical process control (SPC) in today's complex manufacturing environment. These charts overcome three shortcomings of traditional SPC methods. These limitations are:...


Advanced Quality Planning: A Guide for Any Organization

by Thisse, Laurence C.

Implementation of advanced product quality planning (APQP) has long-term business advantages for any organization, while supporting the QS-9000 activities of firms in the automotive industry. This planning process, including a control plan (CP)...


Safety on the Highways

by Chandler, Kurt

The ASQ/IHI (American Society for Quality/Institute for Healthcare Improvement) Community Based Breakthrough Series Collaborative on the Prevention of Motor Vehicle Injuries commenced in March 1996 with 18-month projects in 10 communities. The...


Continuous Process Improvement the Quick Step Way

by Schroer, Bernard J.; Adams, Mel; Stewart, Steve; Componation, Paul J.

Eliminating waste and reducing the time between order receipt and payment receipt characterize the Quick Step method of continuous process improvement. Quick Step principles include: implementation of simple, small projects via quick and creative...


Developing a TQM Implementation Model

by Naveh, Eitan; Erez, Miriam; Zonnenshain, Avigdor

A 3-D model of quality improvement with individual, team, and organizational dimensions was implemented at a manufacturing firm. The model for this TQM (total quality management) program was built on assumptions that covered: continuous change in all...


Applying Continuous Improvement to Community Health

by Knapp, Marian L.

A collaborative model of community improvement sponsored by the American Society for Quality (ASQ) and the Institute for Healthcare Improvement (IHI) has successfully handled projects on motor vehicle injury prevention. The model also is applicable to...


Select Leaders Using a Quality Management Process

by Edgeman, Rick L.; Williams, Joseph

Assessment of managerial characteristics like leadership is amenable to nominal group techniques (NGP). The selection of a new leader for an organization involves identification of leadership elements, such as integrity, vision, and skills in...



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