October 1997


Improving the Quality of Family Life

by Cook, Laura L.; Cook, Jack S.

Quality principles and tools have helped the parents and children in this family. Even though families differ from business organizations in how individuals become members and in the nature of leadership, many quality concepts are applicable to both...


TI Has Eye on Alignment

by Stratton, Brad

Business excellence through total quality at Texas Instruments (TI) is the product of organizational strengths that include: customer focus, supplier relationships, teams, and policy deployment. Interviews with president and chief executive officer...


Use PDSA for Crying Out Loud

by Dooley, Kevin

The plan-do-study-act (PDSA) cycle helped one couple decrease the amount of time their infant daughter cried during diaper changes. This quality improvement initiative took eight PDSA cycles. In cycle one, the parents collected and plotted run chart...


Goals + Alignment + Love = Success

by Tompkins, James A.

Family goal-setting focused on a word of the year has helped this family communicate, achieve, celebrate, and mutually support its members. At the beginning of each year, family members review previous goals and words of the year, and then they select...


Conducting an Organizational Self-Assessment Using the 1997 Baldrige Award Criteria

by Caravatta, Michael

A 52-item operational assessment questionnaire identifies strengths, weaknesses, and opportunities for improvement. Its seven sections correspond to the elements of the Malcolm Baldrige National Quality Award, and the resulting assessment rating can be...


IBM Canada Holds on to Its Beliefs - and Its Future

by Klaus, Leigh Ann

An interview with John Wetmore, president and chief executive officer of IBM Canada, explains how the company turned around from an early-1990s loss of half its share price and laying off 5,000 of 13,000 employees. Today, domestic sales revenues are up...


The Criteria: A Looking Glass to Americans' Understanding of Quality

by Williamson, James R.

Human Resource Development and Management is Category 5 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the fifth of seven installments on the Baldrige criteria, this article notes the relationships among work systems, employee...


Creating a Family Mission Statement

by Garrett, Michael

The purpose of one family's life was explored through brainstorming and the affinity diagram process. This led to a mission statement that has helped the family become closer and understand its purpose. The mission statement also provides ground...


Building in Quality

by Shanshala, Edward D. II

The renovation of a farmhouse was the target of quality improvement concepts and techniques. The family aligned the renovation plans with its vision and mission statements. They brainstormed and weighted criteria for the renovation processes. For...


Getting the Most From an Over-the-Hill Body

by Gershon, Mark

Total quality management (TQM) tools and principles have maximized the author's training for the ten-event decathlon. Challenges have included the author's age of 40 when he began a five-year training regimen as well as the conflicting nature of the...


Helping Mom and Dad Select an Assisted-Living Apartment

by Kern, Jill Phelps

The author's parents considered various configurations, locations, and sizes of apartments before their move into an assisted-living community. To help them select an apartment, they brainstormed, listed, and prioritized their selection criteria....


Quality as a Way of Life, Part 2

by Stratton, Brad

This is the second and final installment of nontraditional articles on quality as a way of life. The first installment appeared in the July 1997 issue of Quality Progress. In the current issue there are ten articles, seven dealing with quality in the...


Bringing Quality Home

by Clark, Maria R.

Work instructions in picture format have improved the morning routine of two children of ages 3 and 5. The Morning Checklist is a sequence of seven pictures with simple sentences covering the 45 minutes from making the bed through washing and dressing...


Open Access

Did I Really Improve or Is It Just Variation?

by Gilbert, Jeffrey B.

Short-run individuals and moving-range (X-mR) control charts helped the author improve his rowing ergometer performance. Exercise principles for rowing are intensity, duration, and frequency. A workout is the combination of intensity and duration....


Open Access

Continuous Improvement on the Free-Throw Line

by Clark, Timothy; Clark, Andrew

The plan-do-study-act cycle contributed to continuous improvement of basketball free-throw shooting, as did problem solving and decision making. Problem identification occurred when the author observed his son's free-throw success rate to be only 45%...



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