September 1997


The Criteria: A Looking Glass to Americans' Understanding of Quality

by DuPont, Laura Raiman

Information and Analysis is Category 4 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the fourth of seven installments on the Baldrige criteria, this article describes the linking role of information and analysis. This...


Leadership Will Prevail

by Harris, Michael C.

Basic leadership skills and the control panel are essential features of integrated leadership in the competitive environment of the 21st century. An understanding of basic leadership skills is fostered by examining the management principles of the...


Quality Pioneers in Education Provide Immeasurable Value to Students

by Cullotta, Pam; Gonzales, Hope

Koalaty Kid training has brought quality management principles and a student-centered approach to the Avon Elementary School. Avon, along with Abbott Laboratories and the American Society for Quality (ASQ) Northeastern Illinois Section, thus become the...


Early SQC: A Historical Supplement

by Juran, J.M.

The Hawthorne Works of AT&T's Western Electric Company was the site of early applications of statistics to inspection problems. Probability theory at AT&T can be traced to 1903, and its first application to inspection occurred in 1916. By 1922, A. P....



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