July 1997


Quality as a Way of Life

by Stratton, Brad

Quality in the community is the theme of this issue of Quality Progress. The nine nontraditional articles respond to the 1995-1996 ASQ Futures Team comments on the impact that quality professionals can have on society. The call for articles appeared...


Be Prepared With an Affinity Diagram

by Alloway, James A., Jr.

Teaching first-aid to 11 and 12 year-old Boy Scouts is enhanced with quality tools. Affinity and matrix diagrams help the instructor cover the material, while keeping the scouts interested in the topic. Each scout uses sticky notes or index cards to...


The Criteria: A Looking Glass to Americans' Understanding of Quality

by Spagnol, Vicki L.

Strategic planning is Category 2 in the criteria of the Malcolm Baldrige National Quality Award. As the second installment on the seven categories, this article demonstrates the impact of strategic planning on change management and competitive...


Always Ready to Serve

by Jaimes, Walter Zetzsche

Reengineering of a scout organization has improved its community commitment, spirit, and personal development. The Iguanas clan group IV in Nuevo Leon, Mexico is a group of young men called Rovers. They perform service and personal-development...


Helping Those Who Help Others

by Sinha, Madhav N.

Charitable nonprofit organizations (NPOs) can take advantage of total quality management (TQM), but there are challenges to overcome. A quality team from ASQ's Manitoba Section surveyed executives of 50 Canadian charitable NPOs. None of the 34...


More Than Just an Act

by Bloomer, Catherine; Druyan, Mary Ellen

A community theatre has used quality improvement methods to deal with problems of declining attendance, reduced revenues, and low morale among members. The Theatre of Western Springs, IL established a three-person improvement team, which conducted...


Reengineering Church at the Local Level

by Sinn, John S.

A total quality approach has been applied at the Trinity United Methodist Church in Bowling Green, OH. This reengineering initiative has reversed membership losses and improved operations of the church. The changes began in the mid-1980s when a think...


Graphic Data Analysis to the Rescue

by Alloway, James A., Jr.

Exploratory data analysis (EDA) prepared an organization for control chart analysis. The EDA analysis used macro level examination of data plotted in a variety of formats to reveal the presence of assignable and common causes. In this case, the...


What a Wonderful World It Could Be

by Schulz, Dan

A community quality council (CQC) brings the principles of total quality management (TQM) into daily community life. It is a forum through which all elements of the community can use TQM principles to maintain leadership, create a vision, establish a...


Improving Business-Education Relationships

by Limpert, Charles G.

Educators and businesspersons should become more involved in partnerships between their organizations. Business-education relationships already are popular, with 74% of the K-12 schools in the most recent Quality Progress list having established such...


Communities as Systems

by Scholtes, Peter R.

Community improvement requires systems thinking. W. Edwards Deming urged leaders of Japan and the former Soviet Union to think of their countries as systems. Americans also should think of their communities as systems. For example, a systemic...



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