May 1997


Implementing Quality One Class at a Time

by Mehrez, Abraham; Weinroth, G. Jay; Israeli, Aviad

Total quality management (TQM) in the university setting empowers students to take responsibility for what they learn. One experiment aimed to improve an advanced university course in operations management. Titled "Manufacturing Processes," the course...


A New Way to Listen to the Customer

by Finch, Byron J.

The Internet is a source of customer feedback, especially in the conversations in Usenet newsgroups and mailing lists. World Wide Web pages might also be useful, as when individuals use their pages to describe sport and hobby interests. To find...


Is Your Organization Spooked by Ghostly Team Performances?

by Robie, Richard S.

High performance teams flourish through a six-step life cycle. Conception is the first step, which begins with an idea and the decision to act on it. Next is birth, in which teams are chartered to implement opportunities for change. Charters should...


Reengineering and Dumbsizing: Mismanagement of the Knowledge Resource

by Einsenberg, Howard

The information economy is based on intellectual capital, but radical redesigns of organizations can harm the people who supply this capital. Harm is most dramatic in reengineering, a term sometimes used synonymously with "downsizing." When positions...


Virtual Teams: Today's Reality, Today's Challenge

by Henry, Jane E.; Hartzler, Meg

Virtual, dispersed, or networked teams have members who are geographically disperse and yet work together closely. It is expected that 13 million U.S. workers will be on such teams by 1998. Impetus for virtual teamwork includes trends in globalization...


Mitsubishi Seeks to Create a Model U.S. Workplace

by Martin, Lynn

Change in the work environment at the Normal, IL site of Mitsubishi Motor Manufacturing of America Inc. (MMMA) is being structured by 34 recommendations from former U.S. Labor Secretary Lynn Martin and her task force. The Martin analysis grew out of...


Teaching Taguchi's Approach to Parameter Design

by Sarin, Sanjiv

In a classroom setting, a paper airplane experiment demonstrates the strength of the Taguchi approach. Before running the experiment, the instructor should provide background information on the method: its preference for being on target with the least...


Involve Employees at Every Level of Strategic Planning

by Purser, Ronald E.; Cabana, Steven

The search conference allows all employees to participate in continuous organizational learning and active adaptation to turbulent change. A typical search conference involves 20 to 40 employees who work on planning tasks for two to three days....


What to Do When All of Your Company's Experts Have Been Downsized

by Brown, John O.

External consultants become ever more important to organizations that lose internal specialists to downsizing. Early steps in the consultant selection process include solving internal trust problems and defining needs. The needs may be expressed as...


Redefining a Process in 14 Steps

by Brown, David L.; Lake, Margaret S.

Process improvement requires prerequisites, people, and a series of redefinition deliverables. To satisfy prerequisites, the process should be understood, and it should need quality improvement. The organization should have the leadership, expertise,...


Keeping Neat Records of Noncompliance Is Not Quality

by Crosby, Philip B.

Quality management must be embedded into the operations of the organization. It requires a culture in which transactions and relationships are consistently successful. Leaders of successful organizations need the absolutes of leadership: agenda for...


Are You Adapting to Today's Workplace?

by Struebing, Laura

The May 1997 issue of Quality Progress includes articles that help organizations and individuals make the most of changes in the employment contract. In the new workplace, individuals are responsible for careers that no longer include lifetime jobs....


Adopting a New Set of Priorities in the '90s

by Kern, Jill Phelps; Faricelli, John V.

One married couple's meshing of home life and work life is described. A newly adopted infant was the impetus to planning an integration of work and family. Keys to their success included sharing of goals, a supportive work environment, and core values...



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