September 1996


A Nation Reconstructed

by Hart, Roger D.; Cooley, Sheryl L.

Rebuilding America's cities requires a quality system supported by quality champions and cross-functional teams. It will take a root cause analysis that acknowledges the American people and the U.S. Constitution as vital elements in the rebuilding....


European Standards Officials Push Reform of ISO 9000 and QS-9000 Registration

by Zuckerman, Amy

Putting ISO 9000 certification into proper perspective and reducing multiple certification schemes are issues raised by standards and quality leaders in Europe. Standards bodies, registrars, and industry have helped commercialize ISO 9000 (and its...



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