July 1996


The Future of the Quality Profession

by Stratton, Brad

The July 1996 issue of Quality Progress is devoted to the future of the quality profession. The opening section of the issue covers the adaptability, role, place, and purpose of the quality professional. The second section explores the role of...


On Futures Thinking: Trends, Scenarios, Visions, and Strategies

by Bezold, Clement

Trends, scenarios, vision, and strategies are the tools for understanding and making an impact on the future. Although the future is uncertain, major elements of it can be controlled. Futures thinking uses both predictions and actions to implement...


What's the Long-Term Cost of Short-Term Profits?

by Bahr, Morton

Employee participation and quality improvement can lead to employment security and long-term economic success. However, the culture of short-term profitability is an impediment to long-term organizational and employee survivability. The Communications...


The Evolution of a QC Guy

by Cremer, Christopher, J.

This story demonstrates how quality professionals and the profession itself must participate in change and improvement. By listening to and fulfilling the changing needs of his organization, this professional evolves from quality control technician to...


A Look at the Past to Predict the Future

by Gershon, Mark

From the industrial revolution to the era of total quality management (TQM) and beyond, the quality profession continues to evolve. The quality function developed out of the industrial revolution and scientific management either because of natural...


Everyone Benefits from Guaranteed Employment Security

by Becker, George

High productivity in the American steel industry is a direct result of employment security and employee involvement programs. These programs came into being in the 1985 partnership agreement between the United Steelworkers of America and National Steel...


Obstacles vs. Obsolescence

by Hanchett, Marilyn

There are challenges to the development of the quality profession in the business environment. The lack of a consistent knowledge base with a scientific foundation is an obstacle to clearly identifying the quality professional's role. Multiple...


Rethinking Traditional Quality Assurance

by Sutter, Rick

Quality professionals should support the transition of business from mass production and traditional services to mass customization and niche services. They should find new roles that accept quality as a value rather than a department. The profession...


The U.S. Economy Needs a Productivity Boost

by Williams, Lynn R.

The participative organization is a key to surviving in an environment of international competitiveness and technological change. Employee involvement can increase productivity and quality, thus countering trends like restructuring, downsizing,...


Quality and Its Environment in 2010

by ASQC Futures Team

Four scenarios of the year 2010 have been developed by the American Society for Quality Control Futures Team. First, the global reality scenario is one of worldwide wealth and technological revolution. The information society of 2010 is surrounded by...


Where Will They Fit In?

by Silverman, Lori L.; Propst, Annabeth L.

As organizations change, quality is becoming less of a department and more of a paradigm. The agile, customer-sensitive organization is moving away from the traditional quality assurance department. Instead, quality functions may be dispersed...


Quality, the Future, and You

by Luther, David B.

The American Society for Quality Control (ASQC) Futures Team recommends that now is the time for ASQC, quality professionals, and all organizations to prepare for rapid change. The 17-person team identified nine key forces and developed four scenarios...


Unions and Quality Professionals Need to Work Together to Avoid Tragedy

by Bluestone, Irv

Unions and quality professionals can attack the problem of employment security. Unions like the United Auto Workers know that quality increases the survivability of industries and the security of jobs. Therefore, they have supported employee...


A Darwinian Future Is Looming ...

by Wilson, Paul F.

As quality becomes everyone's responsibility, the quality profession must evolve. Its transformation has been driven by technology; by new markets, products, and services; and by competitiveness. To survive in the Darwinian future, the fittest...


Survival for Quality and Unions

by Rubinstein, Sidney P.; Ryan, John

Collaborative efforts by quality professionals, labor personnel, and other stakeholders can strengthen job security and avoid wasteful layoffs. The quality profession is evolving through waves of values that emphasized first the scientific method and...


Trends and Key Forces Shaping the Future of Quality

by Dighe, Atul; Bezold, Clement

The American Society for Quality Control Futures Team and Alternative Futures Associates identified nine key forces for the 1995-2010 era. Globilization may lead to demands for multicultural quality training and assistance for countries like China and...



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