June 1996


A Report from the Automotive Trenches

by Harrison, Gerald

QS-9000 compliance helps supplier tiers contribute to the satisfaction of new-car buyers. Supplier quality assurance departments of the Big Three automakers have improved product launches and decreased defects by demanding quality from their tier 1...


Implementing the ISO 9000 Standards in Belgium

by Vloeberghs, Daniel; Bellens, Jan

In Belgium, 290 companies participated in a study of ISO 9000 certification. About 30% of the respondents were in the chemical and petrochemical sectors. Another 13% were in the iron industry. External motivations were the most important reasons for...


What to Look for in a Group Facilitator

by Schuman, Sandor P.

Criteria for selecting a facilitator for a problem-solving group include the following. First, the effective facilitator sees problem solving as a comprehensive process. Therefore, the facilitator helps not only with meetings but also with activities...


A Graphical Exploration of SPC Part 2: The probability structure of rules for interpreting control charts

by Hoyer, Robert W.; Ellis, Wayne C.

Definitions and practices of process control and the structure of control charts are described. These and other elements of statistical process control and quality improvement are too often misunderstood, in an atmosphere of intellectual stagnation for...


The TQEM-ISO 14001 Connection

by Hemenway, Caroline G.; Hale, Gregory J.

Environmental thinking should be integrated into all company functions. A tool for total quality environmental management (TQEM) is the ISO 14001 standard. Some organizations have gone beyond the ISO 14001 baseline, but initial steps in any TQEM...


Seven Ways to Make Money from ISO 9000

by Scotto, Michael J.

There are bottom-line benefits to preparing for ISO 9000 registration. Tools for these money-making opportunities include information for increasing organizational efficiency and for understanding and subsequently improving processes. Improvements in...


The Bossless Performance Review

by Fitzsimmons, Charles F.

Evaluations of professionals provide feedback from their customers. In the Baltimore, MD archdiocese a performance assessment of clerics included a survey distributed to the congregation and staff of each individual under review. The survey's 51 items...


Sharing the Wealth: TQM Spreads from Business to Education

by Manley, Robert; Manley, John

The 14 points of W. Edwards Deming have applications for total quality education (TQE) in the West Babylon, NY, School District. This student-focused TQE initiative relies on the commitment of the superintendent and board of education as well as the...


Eating the Elephant One Bite at a Time

by Macfarlane, Malcolm L.

The ISO 9000 registration process for a software company relies on humor, a sense of proportion, critical success factors, and the avoidance of typical mistakes. A sense of humor can soften internal criticisms, while a sense of proportion helps avoid...


Open Access

And the Award Goes To. . .

by Johnson, Homer H.

State quality awards and other programs increase the interest of schools and colleges in quality principles and tools. Twenty-four states, as of 1995, accept applications from educational institutions for quality awards based on the Malcolm Baldrige...


After the Quality Audit: Closing the Loop on the Audit Process

by Russell, J. P.; Regel, Terry

The Audit Function Improvement Process leads to corrective and preventive action based on improved relations among auditees, auditors, management, and other stakeholders. A good audit allows stakeholders to identify and correct or prevent problems that...



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