May 1996


Open Access

Not the Best Years of Their Lives

by Stratton, Brad

The quality profession in the 1940s is revisited through the memories of people like Henry J. Becker, Edward P. Coleman, P. B. Proctor, Richard T. Trelfa, and Ralph Wareham. The fiftieth anniversary of the 1946 founding of the American Society for...


Self-Directed Work Teams: A Guide to Implementation

by Piczak, Michael W.; Hauser, Reuben Z.

Highly trained members, more resources and cross-functional skills, greater decision-making power, and improved information access can raise the level of teamwork. Self-directed work teams (SDWTs) have these characteristics. Implementations of SDWTs...


How TQM Can Work in Education

by Sharples, Kathleen A.; Slusher, Michael; Swaim, Mike

A new strategic plan introduced total quality management (TQM) to the Conroe Independent School District. The plan was linked to a vision of quality and ten goals, one of which was to implement TQM. The first stage of implementation was commitment...


A Graphical Exploration of SPC Part 1: SPC's definitions and procedures

by Hoyer, Robert W.; Ellis, Wayne C.

Special causes of control chart variation are identified by rules. Some of the rules are more sensitive than others, and their probabilistic relevance does not necessarily match the relevance assigned by many quality professionals. For example, it is...


The Pursuit of Happiness

by Pyzdek, Thomas

Market-based management (MBM) applies free-market concepts to organizations. It is an alternative to the traditional, Taylor-based management found in command-and-control firms. MBM management thrives in a community of individuals who are valued,...


TQM and Human Nature: Getting Beyond Organizational Misconceptions

by Scully, John P.

As leadership replaces management, organizations will respect human nature and apply the principles of total quality management (TQM). Organizations encounter problems when they focus on two misconceptions: that the individual is the basic...


Automation Doesn't Automatically Solve Problems

by Hawley, John K.

Human factors issues are important elements of manufacturing technology. Automated process control is qualitatively different from manual process control The complexities of automated systems require effective job design, operator-computer interfaces,...


Open Access

The Journey Might Wander a Bit. . .

by Bemowski, Karen

As winners of the 1995 Malcolm Baldrige National Quality Award (MBNQA), Armstrong World Industries' Building Products Operations (BPO) and Corning's Telecommunications Products Division (TPD) have much in common. Both have adopted quality principles...



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