April 1996


Don't Throw Scientific Management Out with the Bathwater

by Freeman, Michael G.

The history of Taylorism is intertwined with the development of total quality management (TQM). Frederick W. Taylor's scientific management sought to reduce waste and increase productivity in the early 1900s. His seminal work was translated into...


Are You a Right-Brain or Left-Brain Thinker?

by Dew, John R.

Quality professionals should be open to various styles of thinking. Right-brain thinkers tend to be analytical, logical, rational, and sequential, while left-brain thinkers are more likely to use interrelationships, intuition, and synthesis....


Leave Your Soft Drinks (and Sanity) at the Door

by Hemphill, Delores

Failure of total quality management (TQM) at a health care facility had five causes. First, the consultants were inexperienced and did not adapt their methods to the client's culture. Management must be ready for TQM, and consultants must use common...


Relearning the Learning Process

by Cleary, Barbara A.

Quality learning applies learning research and total quality to education. Learning research finds, for example, that people learn through a continuum of experiences from data to information to knowledge to understanding to wisdom. Other research...


TQM Requires the Harnessing of Fear

by Shearer, Clive

Fear can motivate people to accept change. Six pitfalls of total quality management (TQM) can be overcome by harnessing fear. For example, unvoiced fears about changing an organization that already has quality can stymie TQM implementation. It is...



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