January 1996


Yes, It Makes a Difference!

by Nickols, Frederick W.

Three major problem solving tasks each has its own objective and its own tool. First, the repair task aims to return conditions to where they were prior to the problem. An example demonstrates how a sudden leak in an air conditioning system was...


Eight-Step Process to Successful ISO 9000 Implementation: A Quality Management System Approach

by Wilson, Lawrence A.

A series of modules is the structure for implementing the ISO 9000 series. The standards provide an international baseline of quality that benefits customers and suppliers. Before implementing ISO 9000, the executive management of an organization...


Love and Profit: Finding the Balance in Life and Work

by Autry, James

Caring leadership enables managers and employees to be aware of their whole selves. A balance between life and work replaces the dualism of life versus work. Balanced leadership uses love, self-awareness, self-esteem, and attention as tools for...


Behind the Stars and Stripes: Quality in the USA

by Hilary, Rachel

Standards evolution in the U.S. is viewed from the United Kingdom (U.K.). The American Society for Quality Control established the Registrar Accreditation Board (RAB), which has registered 3,600 auditors and accredited 30 registrars. To simplify the...


The Zealots and the Old Guard

by Wolverton, Mimi

Fundamental changes to the content and process of undergraduate engineering education are occurring at Arizona State University and a consortium of six other institutions. The changes come about because traditional graduates enter the workplace with...


Are You Listening?

by Breisch, Roger E.

An employee attitude survey can identify issues that need to be addressed before an organization can become a positive and challenging workplace. The survey treats employees as customers. It can be part of a system that measures how far the...


The Secrets of Improvement-Driven Organizations

by Yearout, Stephen L.

A survey of 300 organizations in 15 industries showed sharp differences in management practices between the top and lower performers. The purpose of the survey was to identify best practices and the links among these practices. A population of 585...


Leaders on Leadership

by Bemowski, Karen

Chief executive officers (CEOs) at Quality Forum XI and at a Business Week symposium described the roles of quality leaders. An executive leader provides direction and vision for employees. Continuous awareness of the vision comes through two-way...


9000 Standards?

by Struebing, Laura

Both suppliers and customers can benefit from standards. Registration to ISO 9000 helps a supplier: establish the foundations of a quality system; stand out from non-registered competitors; and gain entry to markets otherwise closed. The European...


Math Programming's Potential to Aid TQM Implementation

by Lawrence, John J.

Communication, problem solving, and employee morale can benefit from mathematical programming techniques. Improvements in these three behavioral areas support total quality management (TQM). This is a bonus of math programming, the usual function of...



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