April 1995


Building a Leadership Foundation Through Improvement

by Cocheu, Ted.

The executive learning process can be facilitated by the leadership of quality professionals. However, barriers include executives' resistance to their own education and to being taught by their employees. Executives also can be too impatient, too...


What It Takes to Be a Quality Consultant

by Williamson, Hugh

The quality catalyst should be able to: overcome misperceptions; enable cultural change; encourage built-in quality; and help people find their own solutions. A TQM (total quality management) consultant must have these skills. Misperceptions to be...


How to Construct a Basic Quality Manual

by Hamilton, William R.

The quality procedures, policies, and practices of a company should be communicated to internal and external customers. A quality manual does this. Benefits of a manual include: assuring customers of the company's quality efforts; satisfying external...


Financial Kaizen: Lowering Hurdles to Long-Term Investments

by Cheser, Raymond

Low capital costs through creative continuous improvement increases a company's competitiveness. The cost of capital is a firm's cost of equity plus the after-tax interest rate on its debt. A capital investment requires a minimum return rate, known as...


People: The Imperfect Communicators

by Scully, John P.

Employees should have free and ready access to the information their jobs require. However, people and their organization can be barriers to this communication. Employees need information about: the values of their organization; the needs and...


Navy Hospital Fights Disease with a Quality Team

by Appleman, Kaye; Large, Kris

Teamwork enables the National Naval Medical Center (NNMC) to fight tuberculosis (TB). A multifunctional team coordinates the NNMC TB program. The program is vital because of the increasing incidence of this disease: 25,313 cumulative cases in the...


Downsizing: How Quality Is Affected as Companies Shrink

by Rubach, Laura

A smaller work force might increase competitiveness, but quality can suffer. U. S. companies have made almost 600,000 job cuts in the past year. The cuts can lead to lower morale and even deteriorating productivity. The problem is that downsizing as...


Electronic Meeting Software Makes Communicating Easier

by Anderson, Elizabeth Scott; Slater, Jill Smith

Technology can enhance the communication audit. Electronic meeting software (EMS) removes some of the problems associated with personal interviews. An EMS session is anonymous, thus reducing participants' risk. EMS also saves time, provides equal...


Quality Costs: A Report Card on Business

by Gray, Janet

Measuring the results of quality efforts is important at the corporate level. An important monetary measurement is cost of quality. Both service and manufacturing organizations can have quality costs systems. In service companies, rework is the major...


Quality and the Theory of Constraints

by Dettmer, H. William

To achieve quality, companies must understand the impact of local actions on the whole system. The Theory of Constraints (TOC) fosters this understanding by focusing on the elements of a system that limit the system's improvement. TOC was introduced...


Visioning: The Concept, Trilogy, and Process

by Latham, John R.

An organization's members need a vivid image of perfection. Resources for this vision include the visioning concept, vision trilogy, and visioning process. The visioning concept empowers organization members to strive for tomorrow's goals. The vision...



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