October 2015

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Much-Needed Structure

by Anderson-Cook, Christine M.; Lu, Lu

At the heart of Six Sigma is an approach to structured problem solving. DMAIC leads users through steps to determine the right scope for their problem, select the correct metrics to characterize the process to be improved and understand its performance....

Elevating Excellence

by Gaskill, Tyler

Revamping its culture with a process mindset, eliminating fear of asking tough questions, training employees on quality tools and using a structured approach to planning and decision making helped Elevations Credit Union receive a Baldrige award....

Open Access

The Road Ahead

by Munro, Roderick A.; Butler, David; Willadsen, Michael

Reviewing the FDIS version of ISO 9001:2015 after its release in early July, a team of ASQ Automotive Division members have considered how this could and will likely affect the pending release of the new ISO/TS 16949— scheduled for release in 2016....

Open Access

Super Supplier

by Namboodiripad, Vivek

How one organization created an audit program to improve supplier quality....

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