May 2017

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Solid Footing

by Barsalou, Matthew

The ability to form a good working hypothesis is an essential part of any thorough root cause analysis (RCA), but is a subject that has garnered little previous attention....

Are These the Same?

by Ferryanto, Liem

How can we prove the performance of a newly designed product is equivalent to the performance of a standard already-available product or on new performance target?...

New Tricks for an Old Tool

by Bukowski, Eugene R.

Failure mode and effects analysis (FMEA) is a popular risk assessment tool used to manage potential process and design risk. Not surprisingly, there may be failure modes associated with the activity of conducting an FMEA....

Mind the Gaps

by Kennedy, Denise M.

Surveys of customers across various economic sectors, including healthcare, indicate decreasing satisfaction with service. Delivering better service requires an understanding of three unique characteristics....

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