April 2004

Open Access

The Legacy of Ishikawa

by Watson, Greg

Kaoru Ishikawa was a prime mover of quality in Japan who believed in quality through leadership. His six quality concepts form the basis for a holistic approach that is the unique Japanese approach to quality improvement. Ishikawa’s focus on...

Open Access

Your Gateway to Quality Knowledge

by Nelsen, Dave

For the past decade, the Quality Information Center (QIC) at ASQ’s Milwaukee headquarters has collected and compiled material from quality professionals in academics, manufacturing and service to create a definitive quality body of knowledge....

Overcoming Resistance to Change

by Palmer, Brien

Organizational changes fail not for technical reasons, but because of people’s inherent resistance to change. Because the price of failure is so high, change should not be attempted until readiness to accept change is measured. Two methods to gauge...

Make Work Cells Work for You

by Schonberger, Richard J.

The standard practice of dispersing production processes among geographically separate shops creates a potential for quality problems. These problems and their root causes are lost between intra-shop inventories and the number of potential flow...

Open Access

Does Baldrige Make a Business Case for Quality

by Dean, Mark L.; Tomovic, Cynthia L.

The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment...

The Where and Y: A 1-2-3 Model for Project Success

by Torok, James

A Six Sigma project may take longer to establish if key players fail to provide Green and Black belts with appropriate definitions of problems and goals for improvement projects. While the purpose of a Six Sigma improvement project should be focused on...

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