Standard Issues: A New Perspective

by Ramu, Govind

ISO 10014 is directed at an organization’s top management, and ISO 9001 refers to top management’s commitment multiple times throughout the requirements. Without top management’s commitment and support, initiatives can’t thrive....


Teaching New Dogs Old Tricks

by Rodriguez, Juan Ernesto

Without an adequate skill set and structured training in systematic trouble shooting techniques, technicians often may engage in nonanalytical methods, such as parts swapping, that don’t require following a logical, stepped progression....


Dial Down

by Durivage, Mark

Traditionally, audit findings have been graded qualitatively using the generally accepted and widely used terms “minor” and “major” nonconformities....


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