The Results Are In

by Fonseca, Luis; Domingues, Pedro

Since it was first published in 1987, ISO 9001 has achieved great international visibility. More than 1 million organizations worldwide have implemented an ISO 9001-certified quality management system (QMS)....

Open Access

Try This Today: Don’t Lose the Recipe

by Barsalou, Matthew; Perkin, Robert

A process that has functioned just fine for years starts failing and no one can figure out why. Often, this happens when a long-time production employee leaves the organization and takes with them their special method, which typically is undocumented....

Data Disruption

by Duarte, Jim

There is much discussion these days about disruptive technology—cell phones are replacing landlines; electronic fuel injection is replacing carburetors; calculators have replaced the slide rule; and cell phones are eliminating watches entirely....

A Study in Measurement

by Choudhary, Neetu

Six Sigma is a highly disciplined, data-driven process that helps organizations develop and deliver near-perfect products, services and projects by improving the capabilities of business processes, increasing performance and decreasing variation....

Expert Answers: September 2017

by Kubiak, T.M.

What processes or mechanisms do manufacturers use to prevent supply chain disasters?...

Open Access

Get at the Core

by McElroy, Devin I.

In manufacturing defect investigations, human error often can be incorrectly identified as the root cause of the defect. A common corrective action is retraining employees. The problem is the actual root cause is not identified and adequately remediated....

Open Access

Career Coach: Preparing for the Revolution

by Lindborg, Henry J.

In ceremonies that sustain tradition with pomp and circumstance, university graduates are exhorted to perform good works and advised about careers in a rapidly changing world. Most of these messages are forgotten within minutes, but some make news....

Expert Answers: August 2017

by Wagoner, Keith; Barnett, Andy

An objective of an intervention might be to improve service excellence, for example. What are the best aspects or elements to use to measure how effective an intervention has been?...

Open Access

Try This Today: 'X' Marks the Spot

by Barsalou, Matthew

A quality engineer performing a root cause analysis is confronted with multiple observations that may or may not be related to the issue under investigation. The quality engineer should form a hypothesis that attempts to explain the observations....

Standard Issues: Building a Strong Foundation

by West, John E. “Jack”; Cianfrani, Charles A.

As organizations approach the 2018 deadline for migrating their quality management systems it is useful to remember the primary objective of a QMS should be to provide a foundation on which an organization can achieve sustainability....

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