Healthcare

Open Access

Quality in the First Person: Against the Grain

by Marinelli, Allan

When this scientist introduced the concept of open door studies in the pharmaceutical industry, he was met with ageism....


Open Access

The Ripple Effect

by Schmidt, Megan

The 2013 Malcolm Baldrige National Quality Award recipients said their use of the Baldrige Criteria for Performance Excellence was their catalyst for achieving strategic goals and higher levels of quality....


Open Access

Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....


Open Access

Will to Live

by Csikos, Brian

How one quality professional confronted a life-threatening diagnosis....


Open Access

Quality in the First Person: It's a Process

by Jennings, John

I have been a Type 2 diabetic for 40 years—about as long as I’ve been in the quality field. Currently, there is no cure for diabetes. But it can be managed....


Open Access

Lessons in Labeling

by Braswell, Nina; Koroseta, Jill; Grogan, Amy

What kind of care would you want for a loved one fighting cancer? This is the question the experts at Cancer Treatment Centers of America ask themselves every day and motivates employees to create a culture where continuous improvement becomes a habit....


Open Access

Quality in the First Person: Keeping It Continuous

by Nicholas, Mary

My journey into quality is a story that I’ve told a few hundred times because it’s become a part of my outreach to customers in beginning the relationship-building process. I am the founder of an accreditation organization for the healthcare industry....


Improving on Excellence

by Buckman, Jim; Buckman, Mary Beth

With the changing face of healthcare in the 1990s, the Mayo Clinic started to measure more thoroughly the results of its efforts to track quality. So it enlisted the help of the Juran Institute to begin a full-fledged quality improvement program....


Open Access

Healthy Skepticism

by Grenuk, Julie

It’s important not to underestimate the intense, personal nature of change as each employee in the healthcare industry transitions from the familiar paper-driven world to an entirely electronic one....


The Right Stuff

by Post, Theron; Schuman, Rosemary

The reality for many leaders is they are engaged in making decisions that affect everyone in the organization, but most of them have little evidence of whether decisions are being implemented as intended....


Upcoming Events

National Quality Education Conference

November 16–17, 2014 | Milwaukee
Visit http://asq.org/nqec/.

2015 Lean and Six Sigma Conference

March 2–3, 2015 | Phoenix
Visit http://sixsigma.asq.org/.

more events

Featured Tools
Affinity Diagram

Affinity Diagram

Organize your ideas into their natural relationships.

more tools

Pareto Chart

Pareto Chart

Organize your data to see which factors are more significant.

more tools

Check Sheet

Check Sheet

Collect and analyze your data with this structured form.

more tools

ASQ Communities

ASQ members exchange ideas, comments and suggestions on a discussion board platform.

View the ASQ Communities page

Follow QP

Facebook   Twitter   Linkedin


Featured advertisers