Government and Military

Open Access

Career Coach: Take a Deeper Look

by Wrestler, Denise

Imagine you have an interview at a new, unfamiliar organization for the first time. You park your car and head toward the front door, taking note of the freshly manicured landscaping and the beautiful glass facade and architecture....


Buying Into Quality

by Fierro, Ricardo;

Quality tools can accurately assess an organization’s purchasing performance, find and benchmark key performance indicators, and reveal opportunities for improvement....


Open Access

A Quick Study

by Kistner, Kristy;

By using project management techniques, those taking certification exams can create more effective and comprehensive study plans....


Open Access

Standards Outlook: Prove It

by Guzik, John J.

How to demonstrate risk-based thinking for auditors....


Leveling Up

by Duffy, Grace L.

The capability maturity model describes five performance excellence echelons. Each level includes cultural expectations and supporting quality tools organizations should be using....


Open Access

Know Your XYZs

by Ferri-Reed, Jan

Understanding the needs and expectations of the three generations of people that populate most of today’s workforce is key to building effective teams and avoiding friction....


Open Access

Career Corner: Meaningful Mentorship

by Conklin, Joseph D.;

Learn a three-step guide to successful mentor-mentee relationships....


Expert Answers: February 2016

by Ramu, Govind; Aston, Bill; Bossert, Jim;

The difference between design verification, design validation and validation of processes....


Standards Outlook: Small Change, Big Impact

by Palmes, Paul

You might easily overlook a small item in the 2015 revision of ISO 9001. Clause 5.1.1, adds several prescriptive requirements for top management to demonstrate leadership and commitment to the QMS, beginning with accountability for its effectiveness....


Open Access

One Good Idea: Put to the Test

by Gojanovic, Tony

Count data are everywhere, and they form the basis of many decision-making statistics. Learn about formulas that help determine data’s statistical significance....



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