Quality Progress

September 2016 Issue

Cover Story

Home Improvement

Benchmarking the quality metrics of top homebuilders in the United States can open opportunities for others to learn best practices and save dollars.

by Glenn Cottrell and Denis Leonard

Open Access



Process Improvement

Handling Handoffs

How quality tools assisted one hospital in re-examining its patient transfer processes to avoid fumbles and simplify activities, which increased patient safety.

by Clark Carboneau and Susan Sanches

Supply Chain Management

Buying Into Quality

Learn to use quality tools to assess your organization’s purchasing performance, find and benchmark key performance indicators, and reveal opportunities for improvement.

by Ricardo Fierro

Process Capability

Measuring Maturity

Understanding the power of process maturity measurements allows you to predict results in any organizational system.

by Richard E. Mallory

Joint Commission Leader Discusses Quality in Healthcare

ASQ TV: Quality in Sports

The latest episode of ASQ TV covers the growing connection between quality and sports. Learn about an ASQ interest group dedicated to educating others about the quality’s sports connection and how assessing your ability to adjust to failure can lead to better performance in athletics and your career.

Share Your Memories to
Celebrate ASQ’s 70th

To celebrate ASQ’s 70th anniversary, you’re invited to share your earliest or most memorable experience as a member of ASQ’s global quality community. Submit your story in 300 words or less. We’ll compile an online collection of anecdotes and photos that you’ll see throughout 2016 and beyond.

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