Quality Progress

August 2014 Issue

Cover Story

Clues About Culture

Elevating the performance of your organization begins with building and sustaining a strong culture of quality, according to new research from ASQ and Forbes Insights.

by Amanda Hankel, assistant editor



Change Management

Who Do You Trust?

Achieving quality goals requires employee interaction, and trust is the key link among people. Understand the true meaning of trust—and how to foster it—to solidify connections among individuals, teams and organizations.

by Stephen K. Hacker

Baldrige Award

The Ripple Effect

The two 2013 Malcolm Baldrige National Quality Award recipients—one a hospital and the other a school district—describe how the Baldrige framework promotes excellence throughout their organizations.

by Megan Schmidt, contributing editor


Journey to Excellence

Baldrige capstone projects allow organizational leaders to learn from Baldrige award recipients to help them advance their organizations to the next level of performance excellence.

by Dawn Marie Bailey

Former ASQ Board Member Dies

Elías Monréal, an ASQ senior member and a former member of ASQ’s Board of Directors, has died. He was 41.

An ASQ member since 2000, Monréal served on the board from 2011-2013. He also served as ASQ Tucson-Old Pueblo Section chair, vice chair of Section Affairs Council, Region 7 director and ASQ’s Measurement Quality Division membership chair. In addition, Monréal spent four terms as an examiner for the Arizona Quality Alliance’s state quality award.

Monréal, who worked as a quality engineer at Industrial Tool, Die and Engineering in Tucson, AZ, had been selected as one of QP’s 40 New Voices of Quality in a 2011 feature on up-and-coming individuals who would help shape the future of the profession.

Visit www.martinezfuneralchapels.com for a full obituary.

Watch and Learn

View an interview with JoAnn Sternke, superintendent of the Pewaukee School District in Wisconsin, a 2013 Baldrige award recipient profiled in "The Ripple Effect." Sternke describes the eye-opening experience of implementing the Baldrige criteria.

JoAnn Sternke

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Upcoming Events

ASQ Service Quality Conference

Sept. 22–23, 2014 | San Francisco
Visit http://asq.org/conferences/service-quality/.

National Quality Education Conference

November 16–17, 2014 | Milwaukee
Visit http://asq.org/nqec/.

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