August 2016 Issue
A full understanding of the intricacies of complex supply chains reduces risk and heads off quality-related problems.
by David Collins and Renaud Anjoran
Facing problems in ensuring the quality of incoming material, a manufacturer turned to a simpler, more efficient approach to sampling.
A healthcare organization developed its own rating tool to assess and mitigate risk in its procurement process, ultimately leading to smarter decision making.
Theory of Constraints
Call centers can call on the seven steps of the theory of constraints to combat high levels of customer dissatisfaction, staff turnover and operational inefficiencies.
A U.S. Air Force logistics center developed a comprehensive system with elaborate checklists to improve how it serviced and maintained F-15s so the aircraft could return to flight more quickly.
Is your organization’s quality culture where it should be? Watch ASQ TV’s latest episode to learn 10 things your organization must do to achieve world-class quality, according to ASQ’s latest global state of quality research.
To celebrate ASQ’s 70th anniversary, you’re invited to share your earliest or most memorable experience as a member of ASQ’s global quality community. Submit your story in 300 words or less. We’ll compile an online collection of anecdotes and photos that you’ll see throughout 2016 and beyond.
Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.
Oct. 14-15, 2016 | San Diego
Nov. 14-15, 2016 | Pittsburgh, PA
Feb. 27-28, 2017 | Phoenix, AZ
ASQ members exchange ideas, comments and suggestions on a discussion board platform.