Quality Progress

June 2015 Issue


Cover Story

What’s Your Next Move?

Instead of staying focused on simply solving problems, organizations must address areas of their business where there’s a shortfall of competence and capabilities to resist toppling.

by David Hansen

Open Access
 

 


Customer Satisfaction

Like Abilities

The challenges of understanding and engaging customers in today’s ever-growing online world and winning their trust.

by Shu Liu


Organizational Change

Assessing the Landscape

The lean Six Sigma rapid improvement method can help you evaluate your organization’s business environment and pinpoint where improvements are needed most.

by Owen Ramsay


Process Improvement

Change in Flow

An engineering firm modified the classic plan-do-check-act cycle to suit its own quality processes and handle complex projects for customers.

by Raj C. Patel


Culture Craze

In this episode of ASQ TV, learn the distinction between culture and compliance, review key culture findings from a global study and look at ways to “millennialize” your workplace.

Risk Management

Follow QP

Facebook   Twitter   Linkedin

Ask an Expert

Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.

Upcoming Events

International Conference on Quality Standards

November 9-10, 2015 | Indianapolis, IN
Visit http://asq.org/conferences/quality-standards/2015/.

Lean and Six Sigma Conference

February 29-March 1, 2016 | Phoenix, AZ
Visit http://asq.org/conferences/six-sigma/.

more events

ASQ Communities

ASQ members exchange ideas, comments and suggestions on a discussion board platform.

View the ASQ Communities page


Featured advertisers