Quality Progress

April 2016 Issue

Cover Story

Maintenance Required

Tap into W. Edwards Deming’s 14 points and system of profound knowledge to get employees more engaged, which will boost workforce productivity, morale and satisfaction.

by Joseph F. Castellano, Harper A. Roehm

and Carol M. Shaw

Open Access



Strategy Deployment

All Together Now

Do more than just fight fires at work and become more effective in deploying strategic plans by using the hoshin kanri method and its cornerstone tool, the X matrix.

by Kim Rochetti

Quality Tools

Decide and Conquer

Proof that the power of the Pugh matrix can transform teams’ decision-making efforts.

by Bill D. Bailey and Jan Lee

Quality In Healthcare

Budgetary Bandage

A Canadian healthcare system used Six Sigma’s define, measure, analyze, improve and control method to improve its processes and save thousands of dollars on supplies and services.

by Manoj Sharma

Quality and the FDA

ASQ TV: Quality and the FDA
ASQ TV’s latest episode examines the important role that quality plays in industries regulated by government bodies such as the U.S. Food and Drug Administration (FDA).

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