Quality Progress

November 2014 Issue

Cover Story

Multipronged Approach

A global IT services organization eager to eradicate inefficiencies and enhance customer value integrated multiple quality methods to assemble its business excellence program.

by Prashant Ramakant Patil and Nandkumar Mishra

Open Access



Quality Defined

Finding Harmony

Deciding on a new definition of quality that incorporates concepts around excellence could make this what Joseph M. Juran called “the century of quality.”

by Bob Kennedy

Lean Six Sigma

Bank on It

A European banking giant maximized lean Six Sigma to review and realign its front-to-back operations, which helped it save money and improve customer service.

by Isabelle Monier-Vinard and Adrian Grant

Quality Management

The System Is the Solution

See how your organization’s people, processes and problems intertwine, and pave a pathway to cooperative solutions by embracing the power of systems thinking.

by John R. Schultz

Defining Quality

View a video interview with Bob Kennedy, author of “Finding Harmony,” as he discusses more about finding a universal definition of quality for the 21st century.

Defining Quality

Follow QP

Facebook   Twitter   Linkedin

Ask an Expert

Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.

Upcoming Events

2015 Lean and Six Sigma Conference

March 2–3, 2015 | Phoenix
Visit http://sixsigma.asq.org/.

2015 World Conference on Quality and Improvement

May 4–6, 2014 | Nashville
Visit http://asq.org/wcqi/index.aspx.

more events

ASQ Communities

ASQ members exchange ideas, comments and suggestions on a discussion board platform.

View the ASQ Communities page

Featured advertisers