Quality Progress

August 2016 Issue


Cover Story

Chain Challenges


A full understanding of the intricacies of complex supply chains reduces risk and heads off quality-related problems.

by David Collins and Renaud Anjoran

Open Access
 
 

 


 


Inspection

Sample Simplification

Facing problems in ensuring the quality of incoming material, a manufacturer turned to a simpler, more efficient approach to sampling.

by Christopher N. Bertoni


Risk Management

Recognize, Rate and Resolve

A healthcare organization developed its own rating tool to assess and mitigate risk in its procurement process, ultimately leading to smarter decision making.

by Christopher M.B. Fernandes, M.D., and Brenda Lambert


Theory of Constraints

Exploiting Bottlenecks

Call centers can call on the seven steps of the theory of constraints to combat high levels of customer dissatisfaction, staff turnover and operational inefficiencies.

by Michael Naor, Alex Coman and Boaz Ronen


Case Study

Station to Station

A U.S. Air Force logistics center developed a comprehensive system with elaborate checklists to improve how it serviced and maintained F-15s so the aircraft could return to flight more quickly.

by Satya S. Chakravorty


Joint Commission Leader Discusses Quality in Healthcare

ASQ TV: 10 Ways to Improve a Quality Culture

Is your organization’s quality culture where it should be? Watch ASQ TV’s latest episode to learn 10 things your organization must do to achieve world-class quality, according to ASQ’s latest global state of quality research.

Share Your Memories to
Celebrate ASQ’s 70th

To celebrate ASQ’s 70th anniversary, you’re invited to share your earliest or most memorable experience as a member of ASQ’s global quality community. Submit your story in 300 words or less. We’ll compile an online collection of anecdotes and photos that you’ll see throughout 2016 and beyond.

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