Quality Progress

September 2015 Issue


Cover Story

Keep Calm and Prepare for ISO 9001:2015

Standards experts provide basic analyses and map out five key changes included in ISO 9001:2015 to help make sense of what they mean, what your organization must do to meet the new requirements, and resources available to help you navigate the transition.

by Bill Aston, Susan L.K. Briggs, Charles A. Cianfrani, Deann Desai, Allen Gluck, Paul C. Palmes, Denise Robitaille and John E. “Jack” West

Open Access
 

 


Software Quality

A Hard Look at Software Quality

A pilot project proved how the ISO/IEC 25000 family of standards can be used to evaluate software quality and let developers better address maintenance issues.

by Moisés Rodríguez, Mario Piattini and Carlos Manuel Fernández


Auditing

Amazing Audits

A new approach that incorporates the Kano model can help you evaluate the performance of your quality audit programs.

by Lance B. Coleman Sr.


History

Like Father, Like Son

A look back at the lasting contributions Ichiro Ishikawa and Kaoru Ishikawa made to total quality management and the world of quality.

by Gregory H. Watson


Understanding risk
One of the biggest changes in ISO 9001:2015 is the incorporation of risk-based thinking. Watch videos on the topic on ASQ’s Standards Channel and view an ASQ TV episode related to risk available Sept. 8.

Risk Management

 
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