Quality Progress

June 2015 Issue

Cover Story

What’s Your Next Move?

Instead of staying focused on simply solving problems, organizations must address areas of their business where there’s a shortfall of competence and capabilities to resist toppling.

by David Hansen

Open Access


Customer Satisfaction

Like Abilities

The challenges of understanding and engaging customers in today’s ever-growing online world and winning their trust.

by Shu Liu

Organizational Change

Assessing the Landscape

The lean Six Sigma rapid improvement method can help you evaluate your organization’s business environment and pinpoint where improvements are needed most.

by Owen Ramsay

Process Improvement

Change in Flow

An engineering firm modified the classic plan-do-check-act cycle to suit its own quality processes and handle complex projects for customers.

by Raj C. Patel

Culture Craze

In this episode of ASQ TV, learn the distinction between culture and compliance, review key culture findings from a global study and look at ways to “millennialize” your workplace.

Risk Management

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International Conference on Quality Standards

November 9-10, 2015 | Indianapolis, IN
Visit http://asq.org/conferences/quality-standards/2015/.

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