February 2012 Issue
The Power of Positive
Accentuate positive psychological methods in a lean Six Sigma environment to improve problem solving and workforce productivity.
by Frank C. Johnston and Duane P. Beck
Lean
Wasted Words
Leverage lean techniques to simplify the flow of information and remove the clutter from the communication process.
Quality Management
Quality Curriculum
One business school’s curriculum to educate MBA students about quality management and continuous improvement could be used to teach managers and executives about quality principles.
Get on Board
Four areas for an organization to focus on to ensure its workforce is supporting the quality management system.
Customer Experience
Taking the Wheel
It seems fitting for quality professionals to jump in the driver’s seat and lead an organization’s efforts to enhance customer experience.
- Up Front
- Innovation Imperative
- Perspectives [Open Access]
- Quality in the First Person [Open Access]
- Career Corner [Open Access]
- Standards Outlook
- Statistics Roundtable
- Measure For Measure
- 3.4 Per Million
- Back to Basics [Open Access]
- Volviendo a los Fundamentos
- One Good Idea [Open Access]
Author Audio
The co-authors of this month’s cover story, Frank C. Johnston and Duane P. Beck, have more to share about the benefits of applying positive psychology in a lean Six Sigma environment. Hear what they have to say in this month’s QP Author Audio.
ASQ’s 20th Annual Conference on Quality in the Space and Defense Industries.
March 19–20 | Cape Canaveral, FL.
Visit http://asq.org/conferences/aviation-space-defense/index.html.
Supply Chain World North America
April 2–4 | Miami, FL
Visit www.supply-chain.org or e-mail info@supply-chain.org
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
