Quality Progress

September 2014 Issue


Cover Story

A New Look

Next fall, ISO 9001:2015 will be released—a standard that will look much different than its previous iteration. Here are 15 things you need to know now to prepare.

by Paul Palmes

Open Access

 

 


Standards

Brought Into Focus

The ISO 9001 revision will require organizations to refine their strategies and methods for identifying, managing and mitigating risk.

by Sandford Liebesman

Open Access

Case Study

Onward and Upward

An insider’s perspective on how a Xerox business unit leveraged ISO 9001:2008 to revamp its quality management system and boost its bottom line.

by Donna Thomas


Risk Management

Which FMEA Mistakes Are You Making?

Ten common challenges confront practitioners of failure mode and effects analysis. Here, learn tactics to retaliate and build an effective audit process.

by Carl S. Carlson


Watch and Learn

View an interview with JoAnn Sternke, superintendent of the Pewaukee School District in Wisconsin, a 2013 Baldrige award recipient profiled in "The Ripple Effect." Sternke describes the eye-opening experience of implementing the Baldrige criteria.

JoAnn Sternke

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