November 2014 Issue
A global IT services organization eager to eradicate inefficiencies and enhance customer value integrated multiple quality methods to assemble its business excellence program.
by Prashant Ramakant Patil and Nandkumar Mishra
Deciding on a new definition of quality that incorporates concepts around excellence could make this what Joseph M. Juran called “the century of quality.”
Lean Six Sigma
A European banking giant maximized lean Six Sigma to review and realign its front-to-back operations, which helped it save money and improve customer service.
See how your organization’s people, processes and problems intertwine, and pave a pathway to cooperative solutions by embracing the power of systems thinking.
Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.
2015 Lean and Six Sigma Conference
March 2–3, 2015 | Phoenix
2015 World Conference on Quality and Improvement
May 4–6, 2014 | Nashville
ASQ members exchange ideas, comments and suggestions on a discussion board platform.