Quality Progress

October 2015 Issue

Cover Story

Super Supplier

To rescue and restore the quality and performance of its supplier base, an energy company took a page from a German automotive standard and built its own audit program to assess and manage suppliers.

by Vivek Namboodiripad

Open Access



The Road Ahead

How ISO 9001:2015 may affect the way ISO/TS 16949—which covers automotive quality system standards—is revised and what possible changes could mean for management, internal auditors and members of automotive supply chains.

by Roderick A. Munro, David Butler and Michael Willadsen

Problem Solving

Much-Needed Structure

A new decision-making process can help you organize, evaluate and balance competing objectives so you can reach a coherent, justifiable final choice in five manageable steps.

by Christine M. Anderson-Cook and Lu Lu

Baldrige Award

Elevating Excellence

To uplift its operations and improve customer service, a Colorado credit union trained employees on quality tools, established much-needed structure around planning and took the fear out of asking the tough questions. In turn, Elevations Credit Union grew its business and in 2014 became the first credit union to ever receive a Baldrige award.

by Tyler Gaskill, contributing editor

ISO 9001 Released
ISO 9001:2015, the revised version of the international quality management system standard, has been finalized and released. Learn more about the standard and purchase a copy.

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Visit http://asq.org/conferences/quality-standards/2015/.

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