Quality Progress

December 2014 Issue

Cover Story: 2014 Salary Survey

Satisfaction Not Guaranteed?

Does an organization’s culture of quality (or lack thereof) affect employee satisfaction—specifically, toward their jobs and salaries? Analysis conducted in conjunction with this year’s salary survey explores this relationship and what employees say about their situations when they work for an organization that embraces a culture of quality.

by Max Christian Hansen

Open Access

Process Improvement

Rock Solid

A new improvement method combines lean, Six Sigma and theory of constraints to zero in on process bottlenecks and eliminate waste and variation.

by Todd Creasy

Quality Management

Whole New World

Quality experts rethink Deming’s 14 points for a new generation of quality professionals.

by Joseph D. Conklin

Quality Guru Feigenbaum Dies

Armand V. FeigenbaumArmand V. Feigenbaum—the man who coined the term "total quality control," now known as total quality management (TQM)—died on Thursday, Nov. 13. He was 94.

For more than 60 years, Feigenbaum shaped TQM’s development. The concept has become widely accepted as a standard operating philosophy in practically all economic sectors.

"Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction," Feigenbaum wrote in one of his most famous works, Total Quality Control, first published in 1951 under the title Quality Control: Principles, Practice, and Administration.

Using financial performance as an indicator of poor quality, Feigenbaum was one of the first engineers to speak management’s language. He was also considered one of the world’s first true quality professionals.

Read more about Feigenbaum’s career, and watch for an expanded article on Feigenbaum’s legacy and contributions to quality in the January issue of QP.

Watch and Learn

View a webcast featuring commentary and analysis about the 2014 QP Salary Survey results from author Max Christian Hansen.

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