June 2013 Issue
To All Corners of Kenya
Delivering medicine to Kenyans living with HIV/AIDS was greatly improved through a project that used an ISO 9001 approach to solidify the supply chain that handled the life-saving drugs.
by Tiffany Darabi
Statistics
Parts of the Process
Repeatability and reproducibility studies can help evaluate the parts of a measurement system that may need improving.
Supply Chain
The Power of Prediction
Use quality and statistical methods to predict parts demand and adjust to inconsistent supplier deliveries to stay one step ahead in servicing customers.
Service Quality
Getting a Good Read
Implementing quality management helped libraries learn to better serve their patrons in the internet age.
- Up Front
- Innovation Imperative
- Perspectives [Open Access]
- Quality in the First Person [Open Access]
- Career Corner [Open Access]
- Standards Outlook
- Statistics Roundtable
- Measure For Measure
- 3.4 Per Million
- Back to Basics [Open Access]
- Volviendo a los Fundamentos
- One Good Idea [Open Access]
Keen on Kenya
In this month’s Author Audio, hear Tiffany Darabi, author of “To All Corners of Kenya,” discuss the project that strengthened supply chain activities and helped deliver HIV/AIDS drugs more efficiently to patients throughout the nation.
22nd Annual Service Conference
October 7–8, 2013 | Las Vegas
Visit http://asq.org/conferences/service-quality/.
National Quality Education Conference
November 17–18, 2013 | Milwaukee, WI
Visit http://nqec.asq.org/.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
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