Back to Basics

2019

Open Access

Back to Basics: A Disciplined Approach

by Pruitt, W. Frazier

Nothing causes anxiety in a team quite like the release of a corrective action preventative action (CAPA) system and accompanying eight disciplines (8D) model. Questions of value come immediately and consistently....


Open Access

Back to Basics: Starfish and Turtles

by Bautista Smith, Janet

A lean quality program that has features such as self-check, sustainability and feedback at minimum operating cost is an ideal initiative....


Open Access

Back to Basics: The Wow Factor

by Muncaster, David

It’s amazing how much the digital age has changed the way organizations view and react to customers....



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