Back to Basics

2018

Open Access

Back to Basics: Mission Critical

by Fraser, Lorraine

Quality is critically important to organizations because it is closely tied to customer satisfaction, loyalty and the growth and sustenance of business. To ensure it is always meeting customer needs, an organization must establish a culture of quality....


Open Access

Back to Basics: The Language of Business

by Harkins, Ray

Harvard Business Review published a landmark article by Dr. Armand Feigenbaum titled “Total Quality Control.” Feigenbaum contributed broadly to the field of management science throughout his career and even served as president of ASQ in the early 1960s....


Open Access

Back to Basics: Level Up

by Harkins, Ray

Developing and using metrics such as OEE that highlight an organization’s best opportunities for improvement have the potential to unlock the next level of profitability....


Open Access

Back to Basics: How Much Is Too Much?

by Kirsch, Gary

Do you have too much inventory? Nearly everyone who has studied continuous improvement methods recognizes that inventory is one of the original seven wastes of lean (transportation, inventory, motion, waiting, overproduction, overprocessing and defects)....



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