Back to Basics
2008
Back to Basics: Clearing SPC Hurdles
Statistical process control (SPC) has provided significant cost savings for companies that are fortunate enough to implement it fully. However, implementation challenges can overcome the best of intentions....
Back to Basics: A Newfound Affinity
While it might be more typical for companies to use affinity analysis for strategic planning, nonprofits and other organizations should not pass up the opportunity to use it in planning strategies for success....
Online Back to Basics
Balanced budget Funding Caring and outreach Fellowship Youth activities Financially responsible Money Strong pledging Positive cash flow Strong financial support Fun fundraising Money to fund projects Community visibility Community presence Community inv...
Back to Basics: Outputs versus Outcomes
When project objectives are set, the term “deliverables” is often used to specify those tangible things produced by the project. Two key factors, however, are often overlooked....
Online Westcott
When project objectives are set, the term “deliverables” is often used to specify those tangible things produced by the project. Two key factors, however, are often overlooked....
Back to Basics: A Call for Improvement
It’s a common perception that customer phone support is a resource-draining operation. This misconception results in many call center cost reduction projects but few process improvement initiatives. Basic tools can be used to improve a call center....
Back to Basics: An Appreciation for Documentation
Isn’t completing the task more important than completing the paperwork? Why do organizations spend valuable time and resources generating and maintaining paperwork systems?...
Back to Basics: Building a Quality Team
A series of simple yet effective actions can help you, the quality leader, direct change and build momentum by tying company objectives to operating profit....
